- Excellent Customer Service Skills.
- Provide support for end user hardware, software, printing, telephony, and mobility issues.
- Fluency in both English and French (written and verbal) is mandatory for the role. 2+ years' previous experience providing end user IT support in a mid size enterprise setting.
- Excellent time management skills with ability to effectively work with high volumes of tickets.
- Proven ability to simplify complex issues and communicate in a way which is easy to understand.
- Strong problem identification and problem resolution skills.
- Ability to troubleshoot in a Microsoft environment (Windows 10/Office 365).
- Valid driver's license in good standing and a reliable personal vehicle required.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
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Bilingual IT Support Technician - Mississauga, Canada - CB Canada
Description
Bilingual IT Support Technician
On behalf of our client, Procom is looking for a Bilingual IT Support Technician to provide first and second-level technical support for all end-user hardware, software, printing, telephone, and mobility issues across the organization.
The Ideal Fit (Core Competency)
Responsibilities
Active Directory infrastructure.-Maintain user license assignments in the organization's
Office 365 tenant.-Perform IT onboarding and offboarding tasks for new hires-Provide desk-side support whenever this is possible. When this is not possible, provide the same quality of service via remote support.-Monitor the IT ticketing system throughout the day and promptly address tickets in alignment with departmental SLAs.-Ensure that all support requests are logged in the ticketing system.-Take ownership of end-user issues and see them through to successful resolution.-Keep track of IT stock levels, placing procurement orders under the direction of the IT supervisor.-Keep the IT asset register up to date with the most current information.-Immediately alert the IT team to any major outages or widespread system issues.-Ensure that Company assets are maintained responsibly and are disposed of in accordance with provincial law.-Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position.
Required Skills
-University-level degree or equivalent diploma preferred.