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    user support technician - Oakville, Canada - Zirkel Technologies Inc.

    Zirkel Technologies Inc.
    Zirkel Technologies Inc. Oakville, Canada

    4 days ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Supervision

    • 5-10 people

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Combination of sitting, standing, walking

      • Own tools/equipment

    • Computer
    • Internet access

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week
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