Jobs
>
Toronto

    Operational Support Specialist - Toronto, Canada - Staples Canada

    Staples Canada
    Staples Canada Toronto, Canada

    2 weeks ago

    Staples Canada background
    Description

    Team Lead, Operational Support

    Who we are

    As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

    At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

    If that's you, let's work, learn and grow together.

    We are building an inclusive and diverse team

    Staples Canada is creating an inclusive and diverse work environment.

    We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

    If you have a disability or special need that requires accommodation, please let us know.


    Some of what you will do

    As the Lead for the Operational Support team, you will help achieve departmental goals through day to day task coordination, the creation of training and communication materials, assisting with escalations and helping the team to meet their KPI targets.

    You will also support management staff through the coordination and follow through for tasks related to system enhancements and new system deployments.

    You will inspire the team to deliver exceptional, quality service to the wider Tech Services Operational team, our stores, third party vendors and other stakeholders through feedback, coaching and leading by example.


    Specifically, you will:


    • Provide support to management in completing deliverables and building requirements for various projects, including system development and integration, as well as product launches
    • Partner with various stakeholders (L&D, Retail Operations, AP, etc.) to create training materials and communications
    • Complete UAT testing of system upgrades and development
    • Work cross functionally with internal departments, third party vendors and external customers, and act as a liaison for the team, communicating with other business stakeholders as required
    • Assign day to day and occasional tasks to members of the Operational Support team
    • Assist with workforce management processes
    • Assess statistics and create strategies to ensure that KPI's are routinely met
    • Handle level 2 escalations as assigned and/or requested, primarily serving our internal and vendor support program
    • Provide feedback and observation-based coaching to associates
    • Conduct training for new and experienced Operational Support and Administration team members as required

    Some of what you need

    • 1-2 years in a field related product ownership or project management preferred
    • 2-3 years in a technical field
    • 2-3 years in a customer service environment
    • Degree, diploma or certificate in a technical field an asset
    • Strong technical background with advanced experience across Microsoft Office Suite
    • Detail orientation and sound decision-making skills
    • Strong communication and customer service skills
    • Ability to manage flexible working hours
    • Curious
    • Approachable
    • Passionate
    • Solutions finder

    Some of what you will get

    • Associate discount
    • Health and Dental benefits
    • RRSP/DPSP
    • Performance bonuses
    • Learning & Development programs
    • And more...

    Additional Information

    • Work from home position
    • Rotational shift schedule, including evenings and weekends
  • Equifax

    Customer Access Support Specialist

    1 week ago

    Equifax Toronto, Canada

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · The Technical Support agent is responsible for the escalated sup ...

  • beBee Professionals

    Support Specialist

    2 weeks ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    Job Title: Support Specialist · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Toronto. The Support Specialist will be responsible for providing technical assistance to our customers and en ...

  • CIBC

    Application Developer/Support Specialist

    4 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Boeing

    Supply Chain Customer Support Specialist

    2 weeks ago

    Boeing Ontario, Canada Full time

    Job Description · Qualifications: Boeing Distribution (BDI) is looking for an Associate or Mid-Career Experienced Supply Chain Customer Support Specialist to join our Customer Support Team. In this role, the focus will be on supporting our strategic customers. This position is ...

  • beBee Professionals

    IT Support Specialist II

    2 weeks ago

    beBee Professionals Toronto, Canada IT Support Freelance

    beBee Professionals is looking for an experienced IT Support Specialist II to join our team in Toronto. · The successful candidate will be responsible for providing technical support to our customers and internal staff. This includes troubleshooting hardware and software issues, ...

  • beBee Professionals

    Technical Support Specialist

    2 weeks ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Specialist to join our team in Toronto. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guida ...

  • CIBC

    Support Specialist- Palo Alto Firewall

    2 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Bialik Hebrew Day School - Viewmount Branch

    IT Support Specialist

    3 weeks ago

    Bialik Hebrew Day School - Viewmount Branch Toronto, Canada Full time

    IT Support Specialist · Bialik Hebrew Day School seeks an IT Support Specialist position to work in our busy IT Department. This is a full-time position that may be offered on a permanent or temporary contract basis, subject to the satisfactory conclusion of a three-month probat ...

  • ABS Kids

    IT Support Specialist

    2 weeks ago

    ABS Kids Ontario, Canada

    ABS Kids has an opening for an IT Support Specialist to join our support team in a hybrid role. We are currently seeking candidates who live in or near Ontario, CA. · Our Administrative Support team members play a vital role in advancing our mission to make a difference in the li ...

  • Rethink Communications

    IT Support Specialist

    1 day ago

    Rethink Communications Toronto, Canada

    At Rethink our promise to you is that you will do the best work of your career. We know that to do the best work, we have to create and promote an environment where people are happy, inspired, appreciated, empowered, and having fun. Our ability to back that promise, is rooted in ...

  • Resume Target Inc

    Client Support Specialist

    1 week ago

    Resume Target Inc Toronto, Canada Full time

    Company Description · Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America. · Job Description · We are currently looking to hire a Client Support S ...

  • Points

    Customer Support Specialist

    2 weeks ago

    Points Toronto, Canada Full time /

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams ...

  • Shoplogix - A Constellation Software Inc. Company

    Technical Support Specialist

    1 week ago

    Shoplogix - A Constellation Software Inc. Company Toronto, Canada

    Who we are · At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe. · We empower clients in 32 countries with inform ...

  • Fundserv

    Application Support Specialist

    3 weeks ago

    Fundserv Toronto, Canada

    About Fundserv · Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the indu ...

  • Natrona County School

    Education Support Specialist

    2 weeks ago

    Natrona County School Toronto, Canada Full time

    ** The listed salary/hourly rate is a proposed increase that is pending Board approval in July 2024 · There are currently three positions available at 7.0 hours per day each beginning August 2024 · The role of the Vision Educational Support Specialist (ESS) is to provide assist ...

  • Fidelity Investments

    Product Support Specialist

    1 week ago

    Fidelity Investments Toronto, Canada Full time

    Description · Who We Are · At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better way ...

  • Fundserv

    Application Support Specialist

    2 weeks ago

    Fundserv Toronto, Canada

    About Fundserv · Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the indu ...

  • Boeing

    Customer Support Specialist

    2 weeks ago

    Boeing Ontario, Canada Full time

    Job Description · Qualifications: Boeing Distribution Inc. (BDI) is seeking an Experienced Customer Support Specialist to join our Customer Support Team. In this role, the focus will be on supporting our strategic customers. This position is hybrid. This means that the select ...

  • University of Toronto

    Technical Support Specialist

    5 days ago

    University of Toronto Toronto, Canada

    Date Posted: 06/17/2024 · Req ID: 38020 · Faculty/Division: Temerty Faculty of Medicine · Department: MedIT · Campus: St. George (Downtown Toronto) · Position Number: · Description: · About us: · Home to over 40 departments and institutes, the University of Toronto's Temerty Fac ...

  • Aviron

    Technical Support Specialist

    1 week ago

    Aviron Toronto, Canada Full time

    Aviron, a standout Y-Combinator-backed company, transforms fitness through its innovative game-based workout equipment, pioneering the future of fitness entertainment. Y-Combinator, renowned for nurturing groundbreaking startups like Airbnb, Dropbox, and Instacart, has been instr ...