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Brampton

    Senior Client Service Leader - Brampton, ON, Canada - Bramgate Volkswagen

    Bramgate Volkswagen
    Bramgate Volkswagen Brampton, ON, Canada

    12 hours ago

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    Description

    VOLKSWAGEN SERVICE MANAGER - BRAMPTON We are in search of motivated and qualified candidates with the right mindset to take us to the next level with our Service operations.

    We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading brand.

    Bramgate Automotive Inc. has been in business since 1967 for more than 56 years. We celebrate diversity and we encourage growth within our growing organization. Our vision is to make every customer experience easy, efficient, and enjoyable.
    Canada's Top 25 Best Dealership to work for by Automotive News –

    At Bramgate Volkswagen, we are committed to providing outstanding service experience to our valued customers.

    The VW Service Manager is responsible for hands-on involvement in ensuring that the daily inventory of technicians' time is consistently sold to service customers.

    As a high-performance team leader, they will manage an effective and profitable service department through recruitment and coaching of a highly trained staff, controlling all costs, retaining customers through effective business strategy, meeting, and exceeding customer expectations, reaching critical goals for the dealership, and maintaining all applicable records.

    Above all else, the Service Manager must ensure that all customers are provided with a consistent high level of customer service that is in line with the Bramgate Automotive Inc.

    values.

    This position is accountable for the effective operations of Service Concierges, Front Service Advisors, Service Shop and Technicians, Parts, Warranty Administration and Shuttle Services Departments.

    German brand – progressive innovative technology.
    Outstanding leadership and support. Mentorship and coaching with senior team and 3rd party trainer.
    Professional training and processes.
    Competitive compensation plan that includes, benefit package, life, health, dental, pension plan, etc.
    Hands on customer service.

    Ensures that every customer encounter is consistent with the Bramgate Automotive Group promise to make every experience Easy, Efficient, and Enjoyable.

    Ensures that customer complaints are handled tactfully, promptly, and with genuine concern immediately and according to dealership's guidelines.

    Enforces that loan car usage and return is monitored and that these vehicles are prepared, serviced and clean to be always ready for use.

    Negotiates and acts as the liaison with Volkswagen Canada customer service and roadside assistance.
    Fully understands and complies with the customer service measurements used in the Volkswagen Canada network. Establishes and maintains a follow-up system with all customers to confirm satisfaction with the service experience.
    Identifies, recommends, and supports opportunities for methods/process creation and improvement.

    Ensures that the customer waiting areas are kept clean and that refreshments or other amenities are kept well stocked and/or functioning as intended.

    Utilizes the Bramgate Automotive processes to select and hire new employees.
    ~ Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Enforces standards in conduct, and adequately and fairly deals with breaches of these standards.
    ~ Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed, including requirements for Volkswagen Canada employee and department certification.
    ~ Monitors technicians' daily productivity reports and corresponding payroll records.
    ~ Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
    Solicits, encourages, and implements innovative methods/ideas to improve service and performance.
    follows up to ensure successful implementation.
    Recommends or takes appropriate business risks.
    Maintains reporting systems required by general management and the factory.

    Accounts for all documents; Maintains high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality.

    Liaise with Warranty Department to ensure approval and accuracy of claims. Oversees the accurate and timely processing of warranty claims.
    Is familiar with the administrative systems to lend support when necessary. Reviews and agrees upon all contract arrangements with leasing companies.
    Prepares and administers an annual operating budget for the service department in consultation with the General Manager.

    Monitors the quality of work, the efficiency of the employees and the myriad of costs associated with sales through utilizing daily controls.

    Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
    Ensures the proper care, storage, and inventory of special tools. Ensures that the work areas are kept clean.

    Understands, keeps abreast of, and complies with federal, provincial, and local regulations that affect service operations, such as hazardous waste disposal etc.

    Previous Automotive Service Technician experience an asset.
    Five plus years in an automotive service department preferred.
    Five years solid management/supervisory experience. Preference will be given to candidates with Dealership Service Department operations experience.
    Customer service skills. Ability to understand, stay up to date with new technology and repair and service procedures and specifications.
    Must possess a valid driver's license.
    Up-to-date knowledge of automotive parts and their functions.

    Bramgate Automotive Inc.

    is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

    If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
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