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    Field Service Engineer - Mississauga, Canada - TD SYNNEX

    TD SYNNEX
    TD SYNNEX Mississauga, Canada

    Found in: Talent CA C2 - 2 days ago

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    Full time
    Description

    Join our innovative IT team We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We're seeking passionate, innovative professionals who are excited to be a part of the world's largest IT distributor.

    About the role

    The Senior Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. The senior FSE will have more in depth technical experience than the FSE and is likely to take the lead in more complex troubleshooting and provides backup to the supervisor. Tasks include:

    • Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
    • Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
    • Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
    • Be the local hands and eyes for network and server equipment based locally.
    • Determine, recommend and test which products or software best suit our customers' needs.
    • Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
    • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.

    What you'll do

    • Provide first and second level support for incidents and service requests to business colleagues. (50%)
    • Leads problem resolution of more complex incidents and problems. (20%)
    • Take part in Technology projects as required, either as the local IT colleague or as part of a wider global endeavor. (10%)
    • Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment etc. (10%)
    • Serves as the backup to the supervisor or manager (10%)

    What we're looking for

    • 5 to 8 Years of relevant work experience.
    • Bachelor's Degree with Systems Engineering or Related field of study required.
    • Other Education / Certifications: MCSE, SCCM, ITIL Foundation, CCENT. Knowledge of common TD SYNNEX applications.
    • Able to execute instructions and to request clarification when needed.
    • Able to perform basic mathematical calculations.
    • Able to recognize and attend to important details with accuracy and efficiency.
    • Able to communicate clearly and convey necessary information.
    • Possesses strong multi-cultural interpersonal skills.
    • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
    • Able to work independently with minimum supervision.
    • Able to maintain confidentiality of sensitive information
    • Able to build solid, effective working relationships with others.
    • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
    • Able to quickly learn new systems and technology.
    • Able to use relevant computer system applications at an advanced level.

    #LI-PN1

    Working Conditions:

    • Occasional non-standard work hours or overtime as business requires.
    • On-call availability required as necessary.
    • Professional, office environment.
    • Some travel required.

    What's In It For You?

    • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
    • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
    • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
    • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
    • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
    • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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