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    Billing Accounts Receivable - Vancouver, BC, Canada - Canstar Restorations

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    Description
    Canstar focuses on helping people after experiencing a fire, flood, or other structural trauma to their home/business.

    We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA.

    We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

    Canstar, founded in 1985, is a leading Western Canadian full-service restoration provider with 6 branches across the British Columbia Lower Mainland and Alberta.

    Canstar offers a complete range of building and contents restoration services, including repairing fire, water, and storm damage.

    ABK Restoration has been an integral part of the Okanagan insurance restoration community for over 20 years, particularly serving Kelowna, Kamloops, Penticton, and Summerland.

    Norhaz Solutions is a full-service hazardous materials removal company and operates out of all Canstar/ABK/Universal offices.

    From industrial and mining projects through to strata and residential claims, Norhaz removes hazardous materials of all kinds, in any size project.

    With 19 years of local ownership, Universal combines in-depth local knowledge with the expertise and resources to deliver top-tier restoration and abatement services for claims of any scale.

    The Group proudly provides property restoration services to the insurance industry, stratas, schools, government, health care facilities, and more. This Accounts Receivable Collections Specialist is responsible for the efficient, timely, and accurate collections of outstanding customer account balances. This position reports to the Accounts Receivable Supervisor. Ensures timely collection of outstanding receivables to meet collection objectives;
    Ensures compliance with company billing and collection policies;
    Regular review and reconciliation of customer accounts to ensure accurate account balances;
    Contact customers regarding overdue accounts, determine and resolve reasons for non-payment;
    Collects and allocates daily payments to customer accounts, including cheques, EFT, wires, e-transfers, and credit cards;
    Reviews pre-payments against accounts/AR sub-ledger on a weekly basis to apply payments where possible;
    Ensure adjustments to accounts are completed in a timely and accurate manner;
    Review reports monthly that identify delinquent accounts and works with Project Managers to communicate payment inquiries, through email and direct communication;
    Collaborates with management and escalate concerns to address issues or irregularities to ensure timely collections and avoiding further deficiencies or collection risks;
    Project the highest level of professionalism and courtesy towards customers; Ensure good housekeeping is kept to perform work safely and efficiently;

    Understand safety policies and protocols; Ensure that self and others on site are wearing all required PPE, when required.

    A personable and well-organized individual who pays attention to detail and has excellent data entry skills.

    Other important attributes of a future Canstar Accounts Receivable Collections Specialist are:

    A minimum of 3+ years of Accounts Receivable experience;
    Proven ability to practice effective customer service techniques, yet to be professionally assertive when necessary;
    Experience in the construction or restorations industry is considered an asset;
    Strong understanding of Accounts Receivable workflows;
    Experience working with Dynamics/NAV is considered an asset;
    Strong administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad-hoc issues;
    Offers flexible hybrid working environment (office, home)
    Must be flexible to work overtime, evenings, and weekends, on occasion
    Flexiblehours and work from home opportunities

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