Experiential Learning Specialist - Coquitlam, Canada - Douglas College

Description

Position Details

Position Information

Position Title Experiential Learning Specialist Posting Number 02160SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 13 Salary Range $53,542 annually (with wage increments to a max of $60,023 annually).

Salary and wage increments are in accordance to the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 04/22/2024 End Date Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays, Fridays Shift 7:45-4:00pm or 8:15-4:30pm Work Arrangements
This regular (35 hours per week) position is available starting April 22nd, 2024. Regular hours of work are Monday to Friday, 7:45 or 8:15 am - 4:00 or 4:30pm. There may also be a 9:45am-6:00pm shift added at a later date in the future. Shift days and times may change depending on the Department's need. While on probation, the shifts will be 8:00-3:30pm or 8:30-4:00pm. Occasional evening and/or weekend work may be required.

The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster campus.

Douglas College (DC) is committed to supporting a healthy work/life balance for employees.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role

To provide technical, procedural, and logistical daily operational support in the development and utilization of lab and simulation resources to students and faculty in the Faculty of Health Sciences programs, working in the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites.

Delivers exception service to all stakeholder groups (internal and external). This position reports to the Manager, Experiential Learning Operations, Health Sciences.

Responsibilities


1.Provides organizational operations support to staff, faculty, students, administrators, and external stakeholders for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites.

a. Provides communication and feedback to the Manager on facility, technology, equipment, operational and other needs identified for overall maintenance and program functioning to ensure the proper functioning of all labs and simulation suites for programming to happen and to stay updated on new materials and equipment requested/required in the of the Health Sciences Simulation Centre;

b. Ensures that the Simulation Laboratories, Simulation Suites and Home Health Labs are safe and clean by reviewing the rooms on a daily basis, ensuring hospital beds are made, manikins are in chairs or on the bed, no equipment is left in hazardous ways, and sharp tools/objects are properly dispose of;

c. Prepares Simulation Laboratory room divider schedule for each semester and consults with Facilities to ensure the schedule is received and assigned to the Building Support Workers;

d. Collaborates with the Administrative Assistant and the Program Support and Services Specialist in scheduling and coordinating the use of the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites;

e. Provides information and answers questions from external stakeholders running simulations in the Health Sciences Simulation Centre, faculty with technical questions about their lab or simulation preparation/set up, as well as external vendors;

f. Manages difficult conversations with faculty and students in resolving complex issues, questions, or scheduling conflicts;

g. Maintains an inventory of equipment loans and returns to students and faculty and follows up on outstanding items;

h. Maintains an inventory of supplies and equipment including an ongoing summary of consumable supplies costs, restocks all incoming supplies and equipment from purchasing orders;

i. Develops an ongoing accurate supplies order and a list of capital equipment requests that support the changing demands of lab, simulation, student practice and learning;

j. Reviews the use of equipment or resources for analysis in the Health Sciences Simulation Centre for future programming and purchasing decisions;

k.

Liaises with Purchasing in regards to supply purchase process, including completing, submitting and reviewing orders and arranging of yearly preventative maintenance of lab and simulation resources and equipment.

2. Ensures effective technical operations for the Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communication Suites.
a. Tests the medical equipment to ensure it is in working order and identifying any arising issues that may require repair;

b. Performs minor repairs and troubleshooting to simulation resources and equipment, as specified by manufacturer, including replacing any broken machine parts as well requesting purchase of new parts as necessary;

c. Coordinates and supports external vendors with complex repairs and troubleshooting of the simulators, task trainers and other specialized equipment;

d. Maintains the MediaSite scheduling system and inventory for FHS programs to ensure all mediasite links are created for faculty and are in the correct folders;

e. Archives all MediaSite after each semester is complete;

f. Consults with the Education Technology Coordinator on MediaSite site related issues that are not solvable and require external repair by the vendor;

g. Liaises and consults with CEIT staff in relation to use, training and maintenance of the MediaSite system and interrelated technologies to ensure they are always up to date with new upgrades/versions of MediaSite;

h.

Makes changes to existing manuals in the Sim Centre on Mediasite when upgrades or changes take place through CEIT .

3. Provides assistance to students and faculty by preparing labs and simulations, setting up and taking down resources and equipment in the Simulation Laboratories, Classrooms, Simulation Suites, Home Health Labs and Therapeutic Communication Studies.
a.

Prepares all materials for use in the labs and simulations, sets up and dismantles resources, equipment and materials that support the learning experiences, including creating simulated food for the labs, preparing simulated medication and vials, preparing the task trainers according to faculty specifications, preparing forms and labels for the skill set up, preparing IV lines according to faculty specifications, stocking all the medication, isolation and crash carts, etc.

b. Revises, maintains and updates all lab materials to ensure that medications, amounts, types, patient information, and scenario-based information is complete and accurate;

c. Develops process related lab manuals for the use and programming of simulators and other equipment in the Health Sciences Simulation Centre; as well as lab requisitions with specific healthcare related supplies and equipment requirements;

d. Transports or coordinates with Facilities to arrange transport of lab and simulation resources and equipment (such as manikins, task trainers, simulators, IV pumps, vital signs machines, models, etc.) to classrooms;

e.

Establishes and maintains effective working relationships with staff, faculty, students, and administrators by providing timely and effective solutions to a wide range of questions and concerns, as well as anticipated and unanticipated last-minute requests.

4.Develops and implements training and demonstrations of safety protocols and processes for the correct use of resources and equipment in the Simulation Laboratories, Simulation Suites, Home Health Lab, and the Therapeutic Communication Suites.

a. Develops and provides instructions, ongoing orientation workshops, training and demonstrations to new and returning students, faculty, and external stakeholders on the correct use and storage of resources, tools, and equipment (ex. simulators and task trainers) to ensure safety and effective use;

b. Develops and implements training for students, faculty and external stakeholders on Simulation Centre safety protocols and processes;

c.

Ensures student compliance with safety procedures in the Simulation Laboratories, Simulation Suites and Home Health Labs, including safe disposal of sharps and other tools; and reporting any unsafe student practices to faculty.

5.Conducts simulation programming and testing, as well as collaborates with faculty and external stakeholder in scenario development and implementation; provides expertise and training on various simulator technologies.

a. Serves as simulator operator by programming, testing and running scenarios with faculty instructors and external stakeholders, ensuring that the facility and equipment are appropriately set up for teaching sessions;

b. Participates in complex event and scenario planning meetings with faculty instructors and the Experiential Learning Coordinator to provide technical expertise on the capabilities and limitations of equipment and facilities, and provides support on the development, evaluation and revision of patient simulation experiences to meet course needs and ensure all supplies and equipment are ready for lab and simulations, working directly with the faculty during the simulation and making changes as needed;

c. Provides training, education and technical support to faculty, staff and students on task trainers, different simulator technologies ranging from anatomic models and task trainers to screen-based simulations to full body patient simulators and virtual reality surgical simulators and other equipment;

d. Develops technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, repair and replacement needs for all equipment in order to provide support to faculty, staff and students during labs and simulations;


6.Maintains currency in relation to simulation and simulation technologies, which may


include attending professional development opportunities, such as simulation workshops, conferences or courses.
a. Participates in technical training as necessary, attends conferences to stay current with simulation technology for the specialized equipment, simulators, task trainers, manikins, and technology utilized in the Simulation Centre, to ensure that the Health Sciences Simulation Centre is up to date with the latest programming, equipment/supplies and provides the most current learning environment for students;

b.

Actively participates as a panelist or presenter at industry conferences and events, and engages in other available opportunities to share information and best practices externally; as well as develop relationships and build networks with other professionals across the industry to increase the potential for interdisciplinary/cross institution collaborations on simulation and increase external stakeholder usage of Douglas College's facilities.

7.Performs other related duties as required.

a. Provides direction to the Administrative Assistant and Auxiliary Simulation Technicians by assigning daily tasks or offering support and training where required;

b. Collaborates with the Manager, Experiential Learning Operations to plan, develop and

implement promotional activities related to the Simulation Centre, which include tours for internal and external stakeholders, yearly Open House (providing equipment demonstrations to stakeholders);

c. Identifies, recommends, develops and participates in the implementation of strategies to improve efficiency and effectiveness of the Health Sciences Simulation Centre and the development of the Strategic Plan;

d. Assist with other special projects or initiatives as needed or as requested by the Manager, Experiential Learning Operations, the Dean of Health Sciences, the Associate Dean of Health Sciences, or the Director of Nursing;

e. Creates and updates internal procedures and participates in the development of Standard Operating Procedures (SOPs) for the Health Sciences Simulation Centre processes, focusing on specifics related to healthcare lab and simulation;

f.

Provides vacation and leave coverage for the Administrative Assistant:

i. greets and provides information to visitors, answers calls and questions from students, faculty, staff and other internal or external visitors to the Health Sciences Simulation Centre;

ii. provides program and procedural information and assistance to faculty and students;

iii. prepares, formats and produces a variety of documents and correspondence for internal and/or external distribution;

iv. updates content on the Health Sciences Simulation Centre website, weekly, or as otherwise required when information changes;

v. other tasks as required.
To Be Successful in this Role You Will Need

• Bachelor's degree in a health, technology, communications or other related field at an accredited, post-secondary institution.
• Minimum three years of related work experience in a health-care related environment or an equivalent combination of related education, training and experience may be considered.
• Certified Healthcare Simulation Operations Specialist ( CHSOS ) or Certified Healthcare Simulation Educator ( CHSE ) certification preferred; or certification within the first 12 months of hire.
• Knowledge and comprehension of clinical/medical terminology and lab processes is essential.
• Strong English language skills together with demonstrated written communication skills, and the ability to communicate courteously and effectively in person, in writing and over the telephone with staff, faculty, administrators, students and the public including representatives from other post-secondary institutions and Health Authorities.
• Previous experience working in post-secondary education is an asset.
• Experience working with post-secondary students and/or adult learners.
• Experience with patient simulation, task trainers and technology as asset.

Expertise in software applications:

Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, Publisher), Adobe, Mediasite, SharePoint, inventory management software, scheduling software, electronic mail and Internet applications; as well as the ability to adapt to technology and acquire knowledge/skills to utilize new software.

• Demonstrated ability to assess, troubleshoot and fix equipment and system problems in a timely fashion.
• Ability to work well under pressure, react to frequent changes in duties and volume of work, set priorities and make critical decisions/judgments in demanding situations. a
• Demonstrated ability to engage and work in an effective, respectful and flexible manner with faculty, staff, students and external stakeholders.
• Demonstrated ability to deliver training and presentations to students and faculty on equipment and software used in Simulation Laboratories, Simulation Suites, Home Health Labs and Therapeutic Communications Suites.
• Demonstrated planning, coordinating and organizational skills, together with a proven ability to work independently with a minimum of direct supervision.
• Demonstrated ability to complete and compile reports and informational documents; with excellent proofreading skills and superior attention to detail.
• Demonstrated commitment and willingness to engage in ongoing learning/training.
• Demonstrated ability to exert physical effort e.g. walking, standing, lifting and moving equipment.
• Demonstrated ability to work flexible hours and travel between campuses, as required.
• Ability to maintain confidentiality. Link to Full Position Profile Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment.

In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 04/08/2024 Close Date Open Until Filled Yes Special Instructions to Applicant

Interested applicants must submit their application and all required documents online on the Douglas College Career Site
.

Qualified internal applicants shall be given first consideration in filling the position.
All internal applications must be received by date April 12, 2024.

Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

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