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    Service Team Lead - Kingston, ON, Canada - Macquarie Technology Group

    Macquarie Technology Group
    Macquarie Technology Group Kingston, ON, Canada

    1 week ago

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    Description
    We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently.
    There's something special about working for Macquarie Telecom. To lead a high performing Service Delivery team focused on the implementation of telecommunication solutions to Macquarie Telecom's customers and enable our business to commence the billing of the associated revenue
    The Portfolio Manager has end-to-end accountability for all service delivery functions (core functions include Project Management and Implementation Engineering) within their portfolio to implement their orders with the highest quality standards as well as in a timely fashion, ultimately to create positive outcomes for our customers
    Lead and manage the team to deliver business outcomes required for the portfolio
    You will be accountable for your teams' adherence to our Net Promoter Score scheme ensuring that we strive to delight our customers
    Work with the Macquarie Telecom's Leadership Team to manage, change, assess/mitigate risks and assist in defining the strategy of the business unit
    Reporting and management of SLA's, NPS tracking, and vendor carrier management
    Escalation management - working with Service Delivery Management team, direct reports, key stakeholders and customers to understand customer impact and prioritise accordingly
    Tertiary qualifications in a relevant technical field preferred (Telecommunications)
    Team leadership experience or experience being the lead on projects across Service Delivery
    Project Management experience across Telecommunications
    Experience resolving customer escalations and maintaining relationships
    Drive and passion for exceptional customer experience

    You'd be joining a company that has the highest Net Promoter Score on the ASX, theWorld's best customer experience &crowned in 2020 at the World Communications Awards.

    Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group

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