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Oakville

    Integrated Program Assistant, Housing Services - Oakville, Canada - Halton Region

    Halton Region
    Halton Region Oakville, Canada

    2 weeks ago

    Default job background
    Contract < 1 Year
    Description

    Reporting to a Supervisor in Housing Services, this role will provide administrative and program support to the Housing Services Division.

    Duties & Responsibilities

  • Provides administrative support to Housing Services staff, management and other stakeholders in the delivery of housing programs and services
  • Provides customer service and support to clients inquiring about, applying for, and participating in housing and homelessness programs and services such as Halton Access to Community Housing (HATCH), Housing Stability Fund (HSF), and Halton's Coordinated Access System
  • Receives, organizes and manages client documentation to support program eligibility processes
  • Enters, updates, reviews, and validates client data in client management systems; Yardi Rent Café, Social Assistance Management System (SAMS), SIEBEL, and Client Outcome Tracking System (COTS)
  • Develops, implements and manages systems to support data reporting and analytics, ministry reporting requirements, and the assignment and tracking of program work
  • Develops and maintains relationship with internal partners and community agencies to coordinate and deliver program support and services
  • Supports planning and organization of team and divisional projects, meetings, events and action tables
  • Performs other duties as assigned

    • Skills & Qualifications

    Essential

  • Community college diploma in social services, administration or related field
  • Minimum of 2 years administrative work experience with emphasis on customer service in housing, social services or related field
  • Proficient use of computer applications: Microsoft Office applications including Outlook, Word, Excel and Power Point Client management applications such as SAMS, SIEBEL, Yardi Rent Café, COTS
  • Demonstrated knowledge of Halton Region's Housing programs and services
  • Knowledge and understanding of the Housing Services Act, Ontario Works Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
  • Excellent written and verbal communication skills, ability to collaborate and problem solve effectively
  • Ability to build and maintain positive, professional working relationships with internal/external partners
  • Excellent administrative, time management, organization/planning and self-management skills

    • Working/ Employment Conditions

    Employment Conditions

  • The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including Vulnerable Sector Screening by the first day of employment
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