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    Spécialiste de compte/ Account Specialist - Toronto, ON, Canada - VGW

    VGW
    VGW Toronto, ON, Canada

    1 week ago

    Default job background
    Description
    VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world

    Due to major growth we are expanding our Account Management team in Toronto and currently looking for a Player Specialist Supervisor to join the team.

    In this role you will mentor and guide a squad of Account Specialists, helping them in retaining a large cohort of valuable players.

    Retain a sharp customer experience skill set by supporting players on the queue alongside your reports.
    Effectively oversee the activities of the Account Specialists and, by proxy our valuable players.
    Ensure your team are operating within both customer experience and compliance guidelines.
    Act as an escalation point during your shifts using advanced problem solving skills to effectively address challenging cases.
    Ensure compliance with various mandates across other business units such as Responsible Social Gameplay, Anti-Fraud, and AML.
    Highlight key prospects and high potential players for management by Account Managers & Account Executives.

    1-3 years experience supporting high-value clients, account management teams, or a consumer-facing organization that demands the best customer experience for the most demanding clients is required.

    ~ Ability to work flexible hours including nights and weekends.
    ~ VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
    We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
    VGW Canada Inc.

    is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.

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