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    Manager, Customer Supply Chain - Toronto, Canada - The Kraft Heinz Company

    The Kraft Heinz Company
    The Kraft Heinz Company Toronto, Canada

    Found in: Talent CA C2 - 2 days ago

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    Full time
    Description

    Description

    The Role

    The Customer Excellence Manager is responsible for working cross-functionally with internal teams to make sure our customers' orders are filled in full, delivered on time, and in the most efficient way possible for the Away From Home (Food Service) business.

    To achieve that, you must:

  • Be the "Voice of our Customers": - Keep key stakeholders educated / informed about the customer's supply chain expectations and provide continuous feedback on how Kraft Heinz is performing. You will do this by leading periodical performance reviews with our customers, tracking important KPI's (i.e., Case Fill Rate, On Time Delivery), and coordinating actions to improve performance whenever necessary.
  • Be "There for the Customers": - Serve as the main point of contact for our customers for any Supply Chain related matter (i.e., Supply updates, future risk, product damages, quality concerns, reporting, etc.) as well as build or maintain strong harmonic business relationships with them.
  • Be "Customer Obsessed": - Spearhead corrective and/or proactive supply chain solutions whenever necessary to ensure optimal service is provided to our customers. Proactively triggering strategic coordination with cross-functional teams like Warehousing, Transportation, Sales, Supply Planning, Manufacturing, R&D, Customer Service, and others.
  • Be "An Owner": - Just as important as delivering excellent service to our customers, it is also important to do it in the most efficient way possible. As such, the customer excellence manager should be able to identify and/or deliver specific/measurable cost savings initiatives and service improvements through existing tools, process improvements, and corrective actions in conjunction with affiliate logistics, planning, sales, R&D, and customer service departments. (i.e., Customer Backhaul Programs, Full Pallet and Full Layer Ordering, Factory Direct opportunities, Full Truckload ordering, Pallet Pattern Changes, etc.)
  • Be "A Team Player": - Work closely with the Sales team to assist and support the achieving of monthly sales quotas. You will do this by generating ad-hoc reports, monitoring customer order pacing against forecast, observing inventory health, among others.

    • Qualifications:

  • Minimum of 7 years of work experience in a supply chain related field
  • Proven track record for achieving consistent / positive supply chain results
  • Must be advanced in Excel and PowerPoint
  • ERP system experience preferred, SAP ideal
  • Proficiency in Tableau (or other visualization software) and Alteryx (or other data software) OR computer programming (e.g., Python, etc.) is a plus
  • Ability to design, sell, and implement creative & strategic supply chain solutions for KHC and our customers
  • Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.
  • Excellent interpersonal skills to work productively in a highly cross-functional environment.
  • Leadership / influencing / negotiations skills necessary to lead project teams without position authority and to support Kraft Heinz' business interests with the customer.
  • Highly resilient with results driven attitude
  • Excellent presentation & facilitation skills

    • Location(s)

    Don Mills
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