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    Director, Supply Chain - Toronto, ON, Canada - Lock Search Group

    Lock Search Group
    Lock Search Group Toronto, ON, Canada

    1 week ago

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    Description

    JOB SUMMARY


    Our client, a global Pharmaceutical company, is seeking a Director of Supply Chain to join their exceptional team. The incumbent must be a seasoned Supply Chain professional with exceptional leadership skills. They will be responsible for leading the organization's supply chain, customer service and outsourced logistics operations.

    KEY RESPONSIBILITIES


    Spearhead Customer Service Transformation initiative for enhanced customer experience
    Develop performance metrics for change management assessment
    Lead and mentor Customer Service team
    Resolve customer service issues with root cause analysis
    Collaborate with departments to integrate logistics with business processes
    Manage third-party logistics providers for optimal efficiency
    Ensure inventory accuracy, efficiency, and timeliness
    Monitor delivery requirements and transport costs for cost-efficiency
    Ensure carrier compliance with company policies
    Identify and manage KPIs for customers, warehouse, and transportation
    Review and approve distribution invoices
    Develop supply chain strategy for improvements in procurement, planning, logistics, and inventory management
    Enhance S&OP process for better forecast accuracy and customer service levels
    Conduct daily supply chain team meetings and weekly CLT operations meetings
    Guide and develop supply chain associates
    Facilitate change management activities for adoption of Supply Chain KPIs
    Manage vendor contracts, negotiations, and compliance
    Collaborate with Regulatory team for process compliance
    Optimize inventory projections and safety stock requirements.

    QUALIFICATIONS


    Minimum 10 years in pharmaceutical or consumer goods industry with 2 years managing Operations function with direct reports
    5+ years Customer Service experience with knowledge of best in class Customer Service practices and experience managing a customer service team
    Bachelor's degree required
    Demonstrated ability to develop, execute and deliver operational strategies
    Successful track record of innovative leadership in similar roles
    Entrepreneurial and hands-on mindset
    Knowledge of direct to customer, retail/wholesale pharmaceutical-specific customer service is required
    Logistics designation or ASCM certification
    Knowledge of pharmaceutical regulatory environment (Health Canada)
    Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint
    Strong change management and time management skills
    Ability to travel to internationally


    Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.


    Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines.

    Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates.

    We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.

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