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    Manager - Regulatory Compliance and Risk - Montréal, QC, Canada - Sun Life Financial

    Sun Life Financial
    Sun Life Financial Montréal, QC, Canada

    1 week ago

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    Description
    Manager, Fraud Risk Management Disability page is loaded Manager, Fraud Risk Management Disability

    Apply locations Montreal, Quebec Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR You are as unique as your background, experience and point of view.

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

    Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
    Fraud management is increasingly important to Plan Sponsors.

    In order to serve Sun Life's clients as industry leaders, Canadian Operations' Fraud Risk Management area will support the Group Disability business by identifying, mitigating and responding to criminal threats using various tools, technologies, and strategies.

    Reporting to the Director, Fraud Risk Management (FRM), the Manager, FRM Disability Program is accountable for day-to-day leadership of a team of Individual Member Investigators and Analysts responsible for fraud detection, prevention and investigations specializing in the Group Disability business.

    The incumbent will contribute to the setting and prioritizing of operational and change initiatives to leverage existing processes, technologies, Extensive knowledge in investigations, investigative tools, privacy as well as legal
    and our people to meet current and future business needs.

    The incumbent will also be accountable to develop business partnerships with areas that support the team and service delivery such as Group Life and Disability, Legal, Compliance, Group Benefits Customer Care Centre (GBCCC), Group Health & Dental (H&D) Claims, Business Development, and other FRM teams and partners.

    With the need to continuously adapt and evolve to keep ahead of fraud trends and emerging schemes, the incumbent will be responsible for leading changes in partnership with areas that support the team and service delivery.

    Provide day to day leadership to a team of specialized disability Investigators and Analysts to ensure effective delivery of a consistent service experience
    Lead and support direct reports in executing quality service delivery and support them by providing direction, setting clear expectations, providing support, coaching, recognition, and holding individuals accountable for results
    Conduct regular assessments on the quality of documentation, prioritization of investigations and decisions made on cases
    Develop the team's knowledge of the Disability products and services to deliver high quality investigation strategies and relationships with Disability partners
    Build strong and credible relationships with Disability partners for implementation of fraud investigative findings
    Provide exceptional focus to processes and the timely delivery of reporting fraud cases and financial results
    Participate in projects involving new technologies, processes and practices
    Develop and maintain effective working relationships with internal and external customers, distribution partners and colleagues in the anti-fraud industry
    Monitor emerging trends in health care to identify potential risk of misuse or abuse of Group Benefit products
    Remain up to date on disability practices and strategies
    Remain up to date on fraud industry trends, products and privacy laws

    Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

    Minimum of 3-5 years' experience leading a team focused on Disability management and/or Fraud and Abuse Management
    Strong knowledge of Group Disability business (products and disability management practices and processes)
    Extensive knowledge in investigations, investigative tools, privacy as well as legal aspects

    Knowledge of group insurance business (products, services, distribution, organization, systems, processes) and regulatory environment as well as Health and Dental claims management, Life benefits, Critical Illness, etc.

    Superior leadership skills, ability to influence solutions and facilitate cross-functional teamwork that meets the needs of the business strategy
    Excellent relationship and team building skills
    Excellent communication skills (written and verbal) and experience presenting sensitive matters to clients or senior management
    Solid decision-making skills by understanding and assessing business needs and risks
    Advanced computer skills (Word, Excel, Lotus Notes, PowerPoint)


    Assets:
    ~ University degree or postsecondary education in risk management, fraud and audit management, or related to disability management

    Overtime may be required to meet deadlines.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Diversity and inclusion have always been at the core of our values at Sun Life.

    A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

    Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.



    Risk Management Posting End Date:
    Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
    Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

    As part of Sun Life's growing team, you have an impact on people in your community and around the world.

    Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
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