- Accountable for correctly marking up all new claims which includes verifying coverage and identifying common claimants within the established SLA:
- Lines of business include ID, STD, LTD, Waivers, Secured Client, Incomplete Claims, Life and Specialty claim mark-up
- Precisely code data in multiple systems and data bases within service standards
- Accurately process special handling of Large Case Groups within established SLA and follow exceptions and instructions
- Responsible for vetting, processing, investigating and/or setting tasks for all new mail in the Intake Mailbox within established SLA
- Responsible for answering and re-directing all incoming phone calls and email queries with sensitivity, confidentiality and compassion
- Ensure all calls are answered and call abandoned rates are within service standards
- Proficiency in all claims legacy and/or new systems
- Ensure distribution of telephone messages within service standards
- Assist clients in filling out appropriate claim forms depending on client's request
- Handle Notification of Life Claims for Deceased Insureds
- Bilingual (English and French) - fluency in English and French, both written and spoken
- 1 -2 years administration experience preferably in the financial or insurance industry
- Excellent oral and written communication skills
- Ability to multi-task and balance multiple goals and priorities
- Proven confidentiality skills in dealing with sensitive information
- Experience with Microsoft applications
- Minimum of 2 years customer service/call centre experience
- Ability to multi-task and balance multiple goals and priorities
- Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid and sincere
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity and grow your business
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Claims Coordinator, Accident Benefits
2 days ago
Echelon Insurance Mississauga, Canada**About Us**: · Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal oppo ...
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Claims Coordinator
6 days ago
CAA Club Group Mississauga, CanadaPosition Details · What You Will Do · The Claims Support Associate is responsible for providing support and administrative assistance to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending o ...
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Freight Claims Coordinator
1 day ago
GX Transportation Solutions Inc. Brampton, CanadaWe are looking for a full-time, permanent, **FREIGHT CLAIMS COORDINATOR** to support our accounting team, **Monday to Friday, 9:00am to 5:30pm.** This is a** IN OFFICE** position located at 7659 Bramalea Road, Brampton. · Responsibilities focus on processing freight claims by inv ...
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Claims Administration Coordinator
2 days ago
Zurich Canada Toronto, CanadaJob Summary · Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emer ...
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Ab Claims Coordinator
2 days ago
CAA Club Group Thornhill, Canada**About Us**: · Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is ...
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Bilingual Disability Claims Coordinator
2 days ago
GFL Environmental Vaughan, CanadaReporting to the Manager of Disability Management, the Disability Claims Coordinator is responsible for · proactive end-to-end occupational and non-occupational claims across Canada. · Key Responsibilities: · - Access, review and process non occupational and occupational claims · ...
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Claim Management Coordinator, Workers' Compensation
20 hours ago
LifeWorks Toronto, CanadaBuild a meaningful career · At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and famil ...
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RBC - Royal Bank Mississauga, Canada TEMPORARYJob Summary · Job Description · What is the opportunity? · As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi ...
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Claims Coordinator
2 days ago
NGE Canada Toronto, CanadaAbout UsNGE Canada is an affiliate of the NGE Group, a leading construction company based in France. As NGE expands its presence internationally, NGE Canada is seeking a detail-oriented and proactive · Claims Coordinator · to join our team. · You will be part of an international ...
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RBC - Royal Bank Mississauga, Canada TEMPORARYJob Summary · Job Description · What is the opportunity? · As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi ...
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Deduction/Claims Coordinator
1 day ago
Bumble Bee Foods Markham, CanadaClover Leaf Seafoods · Who We Are · For over 100 years, Clover Leaf and Brunswick have delivered delicious, healthy, and affordable canned seafood to consumers. Today, as the leading branded marketer of canned seafood in Canada, we're expanding our business, and there's never b ...
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Functional Claims Tester
2 days ago
Cognizant Mississauga, CanadaWe are seeking a hardworking Functional Claims Tester to join our growing team in our Healthcare practice at Cognizant Our strength is built on our ability to work together. Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages ...
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Claims Clerk
1 day ago
Echelon Insurance Mississauga, Canada**About Us**: · Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal oppo ...
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Billback Specialist, Billbacks Team
20 hours ago
BD Mississauga, Canada**Job Description Summary**: Billback Specialist Job Description: · The Billback Specialist is a member of the Billbacks Team, under the Customer Operations Department. This position is accountable for all billback management activities and is responsible for an assigned portfoli ...
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Workers Compensation Coordinator
20 hours ago
Dexterra Group Mississauga, CanadaCompany Description · WHO ARE WE? · We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and hel ...
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Specialist, Claims- Accident Benefits New
20 hours ago
Definity Financial Corporation Mississauga, CanadaJob ID : 7366 · Category : Claims · Brand : Definity · Regular/Temporary : Regular · Fulltime/Parttime : Full Time · Location : Mississauga, Canada · Posting Range : $55,800 - $102,800 · Definity is the parent company to some of Canada's most long-standing and innovative insuranc ...
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Workers Compensation Disability Coordinator
20 hours ago
Dexterra Group Mississauga, CanadaCompany Description · WHO ARE WE? · We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and hel ...
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The Cigna Group Mississauga, CanadaThe role of the Fraud, Waste and Abuse team is to enhance the Express Scripts Canada (ESC) value proposition for customers to ensure the integrity of health claims while maintaining a network of providers through diligent review and education. The Dental Benefit Auditor is respon ...
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AB Claims Coordinator
1 day ago
CAA Club Group Vaughan, CanadaPosition Details · What You Will Do · Send Application packages to clients via email/mail · Complete and send correspondence to clients, legal representatives and other interested parties · Correspond with vendors for scheduling of Insurer Examinations · Provide department supp ...
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Document Clerk
1 day ago
Echelon Insurance Mississauga, Canada**About Us**: · Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal oppo ...
Bilingual (French/english) Claims Coordinator (Contract) - Mississauga, Canada - RBC - Royal Bank
Description
Job Summary
Job Description
What is the opportunity?
As a Bilingual Claims Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment. You will also participate in projects within the department as required. In addition, you also be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines. You will work in a team-oriented, multi-disciplinary and digital environment and participate in projects within the department as assigned.
What will you do?
Here's what we need from you:
Must-have
Nice to Have
Special Conditions
*This is a 12-month Contract Opportunity
What's in it for you?
RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.
Job Skills
Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MISSISSAUGACountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
Contract (Fixed Term)Pay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Bilingual (French/english) Claims Coordinator (Contract) professionals in Mississauga
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William Wensley
International Teacher