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    user support technician - Calgary, Canada - TRANSTECHWORLD LTD.

    TRANSTECHWORLD LTD.
    TRANSTECHWORLD LTD. Calgary, Canada

    3 days ago

    Default job background
    Description
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • or equivalent experience
    • Work setting

    • Computer hardware or software retailer/wholesaler
    • Help desk
    • Research and development institution
    • Internet Service Provider (ISP)
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Experience

    • 1 year to less than 2 years
    • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits
    • Other benefits

    • Other benefits
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week


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