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    Service Operations Analyst I - Halifax, NS, Canada - OnX Enterprise Solutions

    OnX Enterprise Solutions
    OnX Enterprise Solutions Halifax, NS, Canada

    3 weeks ago

    Default job background
    Description

    The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems.

    The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate teams for resolution when required.

    Additionally, they are involved in monitoring IT systems and identifying potential issues before they become major problems.

    The Service Operations Analyst I is a critical role that involves providing high-quality customer service and technical support to clients including monitoring and maintaining IT systems to ensure their smooth operation.

    Additionally, Service Operations Analyst I will work onsite in a Data Centre environment and assist with device racking and unracking, including cabling.

    They are responsible for regular checks of Building Management Systems which includes physical walkabouts of the Facility.
    Provide customer service / technical support to multiple clients via phone, chat, email
    Monitoring IT systems and identifying potential issues before they manifest
    Assist in racking and unracking of devices, including cabling (power, network).
    Perform regularly scheduled checks of the Facility
    Two years of College or Technical School resulting in an Associate's Degree or equivalent
    Professional certifications, such as ITIL, CompTIA A+, and/or CompTIA Network+ are highly desirable
    Experience in customer service and/or technical support
    Ability to identify and troubleshoot a wide range of technical issues
    Experience working in a service desk or NOC environment
    Knowledge of industry best practices and standards for IT service delivery, such as ITIL considered an asset
    Experience with monitoring and maintaining IT systems including network performance and identifying potential issues
    A proven track record of providing high-quality customer service and technical support to clients
    Work onsite full-time in an office environment within HRM
    Must be able to work on-site within HRM
    Must be able to work shifts including nights / weekends
    Some ability to work remotely (0-25%)

    About Us OnX Canada is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada.

    OnX combines deep technical expertise with a full suite of flexible technology solutionsincluding Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions.

    From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

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