Jobs
>
Calgary

    Account Success Manager - Calgary, Canada - Virtuo

    Virtuo
    Virtuo Calgary, Canada

    1 week ago

    Default job background
    Description

    Who are we?

    As one of the most significant purchases we'll ever make, a new home deserves to be the most exciting and enjoyable experience of our life. While owning a home should be simple and joyful, people's best asset is their least supported and biggest headache.

    Virtuo's mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them. When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.

    What you'll be doing

    Just as we strive to be the trusted and beloved "must have" part of every home, we aim to mirror this ambition with our professional relationships. As an Account Success Manager, at Virtuo, you will be instrumental in fostering and deepening connections with our key accounts. The partnerships include a roster of Canada's top home builders, community developers and real estate entities.

    Leveraging your experience in account management and data-driven sales strategies, you will focus on driving value, experience adoption, and building trust. This is a proactive role where you will build strong relationships with our account stakeholders, industry and actively identify opportunities for our partners to maximize the benefits of our home concierge platform.

    • Act as a strategic account partner and main point of contact, understanding clients' needs, and aligning Virtuo's offerings accordingly.
    • Build and execute strategic plans to help accounts achieve desired outcomes.
    • Conduct regular account meetings, account forecasting and reporting to benchmark overall account health.
    • Lead the onboarding process for new accounts, ensuring a smooth and efficient integration of Virtuo's home concierge platform.
    • Is data driven and analyzes account health metrics enabling proactive identification of opportunities and risks and facilitates strategic conversations to ensure client success.
    • Monitor platform usage and identify opportunities for improvement, upselling, and cross-selling.
    • Convert accounts into raving fans who promote Virtuo's value through testimonials and industry referrals.
    • Provide proactive and ongoing account training, education, and resources to maximize the value of Virtuo's offering to their customers.
    • Monitor market activity and regularly assess account goals and aspirations.
    • Work cross-functionally to implement strategies that adds value and prevents churn.
    • Capture necessary data and information throughout the relationship and log critical communication and updates into CRM and other databases.

    How you'll be measured

    • Account LTV (Revenue Growth Rate, Renewal/Retention Rate, Churn Rate)
    • Account Health Score
    • Account NPS

    What we're looking for

    • 3+ years' experience driving retention and expansion as an ASM, CSM, or Account Executive
    • Proven track record of identifying and pursuing growth opportunities to scale revenue with existing accounts, while exceeding retention/expansion targets
    • Exceptional interpersonal skills with the ability to drive long-lasting relationships
    • Proactive & growth mindset
    • Experience navigating and managing multiple stakeholders
    • A storyteller with strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders
    • Highly organized, self-motivated, and detail oriented person who own's their work.
    • Ability to anticipate and align accounts' strategic goals and initiatives with various solutions
    • Strategic and critical thinker who can quickly grasp new business concepts and draw valuable insights.
    • Experience within the new home construction industry or real estate ecosystem environment is an asset

    What we offer

    • Competitive base salary
    • Paid vacation
    • Comprehensive health benefits
    • Work-life balance
    • Energized and collaborative work environment
  • LifeWorks

    Customer Success Manager

    5 days ago

    LifeWorks Calgary, Canada

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being prov ...

  • EightSix Network Inc

    Success Manager

    1 week ago

    EightSix Network Inc Calgary, AB, Canada

    Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial health of a clinic. · Until now family doctors in Canada have ...

  • SMYLS Health

    Success Manager

    1 week ago

    SMYLS Health Calgary, AB, Canada

    Job Title: Customer Success Manager · Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial health of a clinic. · ...

  • SMYLS Health

    Success Manager

    2 weeks ago

    SMYLS Health Calgary, AB, Canada

    Job Title: Customer Success ManagerCompany: SMYLS.caLocation: CalgaryAbout Us:Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial fo ...

  • SMYLS Health

    Customer Success Manager

    6 days ago

    SMYLS Health Calgary, Canada

    Job Title: Customer Success Manager · Company: · Location: Calgary · About Us: · Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucia ...

  • TELUS

    Customer Success Manager

    1 day ago

    TELUS Calgary, Canada Full time

    Description · Join our team · Fully Managed by TELUS offers comprehensive technology solutions to help small and medium businesses thrive in today's digital work environment. At Fully Managed, we promise our customers three things: fast, consistent, and reliable IT management a ...

  • CLIO

    Customer Success Manager

    3 days ago

    CLIO Calgary, Canada

    What your team does: · Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers businesses. · Who you are: · As a Clio Custom ...

  • Showpass

    Client Success Manager

    3 days ago

    Showpass Calgary, Canada Full time

    Salary: · Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offlin ...

  • Q2

    Sr. Customer Success Manager

    5 days ago

    Q2 Calgary, Canada Full time

    As passionate about our people as we are about our mission. · What We're All About : · Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, ...

  • Q2

    Sr. Customer Success Manager

    23 hours ago

    Q2 Calgary, Canada Full time

    As passionate about our people as we are about our mission. · What We're All About : · Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, ...

  • Quorum Information Technologies Inc

    Customer Success Manager, Sales Ops

    4 weeks ago

    Quorum Information Technologies Inc Calgary, Canada Full time

    Location - Open (remote/hybrid within Canada) · Reports to - Manager, Client Success · Job type - Full-time; Average working hours is 40 hours/week · Careers with endless roads to explore together. · We are on a mission to transform car dealership operations across North America ...

  • OSL Retail Services Inc

    Assistant Store Manager

    3 days ago

    OSL Retail Services Inc Calgary, Canada

    Overview: · **The Company**: · **OSL (Outsourced Sales Leadership)** was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. · It's an exciting time to be at OSL ...

  • Equinox Engineering

    Project Manager

    3 days ago

    Equinox Engineering Calgary, Canada

    **Project Manager - Gas Plants**: · **Department**: PM/ PE Dept · **Reports To**: Manager of Projects · **Location**: Calgary, Alberta · **Key Skills**: · - Must possess strong team leadership, communication, and interpersonal skills. · - Gas Plant project experience is required. ...

  • Canadian Institute of Osteopathic Therapy (CIOT Calgary)

    Dean - Ciot Calgary

    6 days ago

    Canadian Institute of Osteopathic Therapy (CIOT Calgary) Calgary, Canada

    The Canadian Institute of Osteopathic Therapy (CIOT) in Calgary is seeking a highly motivated and experienced professional to join our institution as the Dean. As the Dean, you will provide strategic leadership and direction to ensure the academic excellence and overall success o ...

  • The Co-operators

    Vice President, Wealth Management

    1 day ago

    The Co-operators Calgary, Canada

    **Position Overview**: · **Company**:CGL · **Number of Positions**: 1 · **Language**: Bilingualism in English and French is an asset. · **Work Model**:Hybrid · **Alternate Title**: n/a · **Additional Information**: · **The Opportunity**: · We are a leading Canadian financial serv ...

  • LTIMindtree

    Operations Manager

    6 days ago

    LTIMindtree Calgary, Canada

    Operations Managers are responsible for end-to-end Operations Delivery for the assigned project · - includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The primary focus is to balance the proj ...

  • BMO Financial Group

    Carbon Product Associate

    6 days ago

    BMO Financial Group Calgary, Canada

    401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5 · BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalma ...

  • LodgeLink

    Supplier Success Representative

    1 week ago

    LodgeLink Calgary, Canada

    LodgeLink is a caring company that applies innovative technology to transform workforce travel. We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be. As a LodgeLink employee, you'll join an agil ...

  • IMAGINiT Technologies

    Inside Sales Account Manager

    3 days ago

    IMAGINiT Technologies Calgary, Canada

    **Company Description** · IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. **As the market leader in North America, we continue to enjoy a great deal of success even in thes ...

  • Unison at Kerby Centre

    Event Planner Contractor

    1 day ago

    Unison at Kerby Centre Calgary, Canada Freelance

    **Temporary Fundraising Event Coordinator** · **Terms of Reference** · **Purpose**: · The purpose of this temporary contract position is to help the Business Development Team in hosting the 50thAnniversary Gala and making sure to implement a successful event. · **Duties**: · - Wo ...