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    Human Resources Advisor - Toronto, Canada - The Portfolio Group

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    Human Resources
    Description

    Position: Human Resources Advisor

    Type: Full-Time Permanent

    Location: On-site x5 days a week near Union Station

    Salary: $80,000+

    Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

    Responsibilities:

    • To support all clients with quality advice in a productive manner to provide efficient, solution-based advice,

    predominantly through call, but occasionally via video conference and email

    • To receive a variety of calls from clients with HR issues or queries, which can include absence management,

    disciplinaries, workplace violence and harassment, terminations, etc.

    • To provide clients with supporting information/documentation to assist them in implementing the advice/

    solutions provided

    • To actively own cases to resolution, building rapport and working relationships with clients on each interaction
    • To review client documentation and provide advice accordingly taking their internal terms and conditions into

    account in each case

    • To be actively involved with on-going training, ensuring that personal knowledge of HR and employment

    legislation is kept up to date

    • To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
    • To log all advice accurately onto Salesforce and other systems
    • To follow internal protocols for managing and escalating cases where applicable

    Qualifications:

    • CHRP/CHRL designation is mandatory
    • 5+ years of experience in an advising role
    • Ability to work under pressure in a fast-moving, performance-driven environment
    • Excellent communication skills
    • Ability to juggle multiple tasks, prioritizing your workload accordingly
    • Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
    • The ability to motivate yourself and those around you
    • An organized self-starter with an enthusiasm for exceptional service delivery

    Benefits:

    • Day off on your birthday
    • Enhanced Benefits with Health and Dental Coverage
    • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
    • Downtown Location
    • Vacation Days increase after 2 and 5 years' service

    If this sounds like you, please send your resume to Maggie Colorado



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