- To support all clients with quality advice in a productive manner to provide efficient, solution-based advice,
- To receive a variety of calls from clients with HR issues or queries, which can include absence management,
- To provide clients with supporting information/documentation to assist them in implementing the advice/
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable
- CHRP/CHRL designation is mandatory
- 5+ years of experience in an advising role
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritizing your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organized self-starter with an enthusiasm for exceptional service delivery
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years' service
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Human Resources Advisor - Toronto, Canada - The Portfolio Group
Description
Position: Human Resources Advisor
Type: Full-Time Permanent
Location: On-site x5 days a week near Union Station
Salary: $80,000+
Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.
Responsibilities:
predominantly through call, but occasionally via video conference and email
disciplinaries, workplace violence and harassment, terminations, etc.
solutions provided
account in each case
legislation is kept up to date
Qualifications:
Benefits:
If this sounds like you, please send your resume to Maggie Colorado