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    Human Resources Advisor - Toronto, Canada - The Portfolio Group

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    Description

    Position:

    Human Resources AdvisorType:

    Full-Time PermanentLocation:

    On-site x5 days a week near Union StationSalary:
    $80,000+


    Position Overview:
    We are currently hiring Human Resources professionals at all levels to support our expanding organization.

    You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.


    Responsibilities:

    To support all clients with quality advice in a productive manner to provide efficient, solution-based advice,predominantly through call, but occasionally via video conference and emailTo receive a variety of calls from clients with HR issues or queries, which can include absence management,disciplinaries, workplace violence and harassment, terminations, etc.

    To provide clients with supporting information/documentation to assist them in implementing the advice/solutions providedTo actively own cases to resolution, building rapport and working relationships with clients on each interactionTo review client documentation and provide advice accordingly taking their internal terms and conditions intoaccount in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employmentlegislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolutionTo log all advice accurately onto Salesforce and other systemsTo follow internal protocols for managing and escalating cases where applicable

    Qualifications:
    CHRP/CHRL designation is mandatory5+ years of experience in an advising roleAbility to work under pressure in a fast-moving, performance-driven environmentExcellent communication skillsAbility to juggle multiple tasks, prioritizing your workload accordinglyPrevious experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centreThe ability to motivate yourself and those around youAn organized self-starter with an enthusiasm for exceptional service delivery

    Benefits:
    Day off on your birthdayEnhanced Benefits with Health and Dental CoverageWe offer a Registered Retirement Savings Plan (RRSP) Matching ProgramDowntown LocationVacation Days increase after 2 and 5 years' service

    If this sounds like you, please send your resume to Maggie Colorado


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