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    Customer Support Agent/Supervisor - Markham, ON, Canada - Omnify - Home of LumiSheet™

    Omnify - Home of LumiSheet™
    Omnify - Home of LumiSheet™ Markham, ON, Canada

    1 week ago

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    Description

    Omnify is on the lookout for a highly dynamic, result-oriented Customer Experience Specialist Supervisor to spearhead our Client Relations and lead our Customer Success team.

    This role involves building and maintaining strategic relationships with key stakeholders within the assigned territory, working towards the achievement of the company's sales plans and objectives.

    The ideal candidate is someone who embodies a deep passion for customer service excellence, possesses a robust sales acumen, and is keen on catalyzing business growth through impactful client engagements.

    If you are a motivated leader with a solid track record in elevating client service teams to new heights, Omnify awaits your expertise.

    Today Omnify is building upon its core business and expanding into new market segments, manufacturing custom LED backlighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few.

    We also support leading architectural firms and our integrated strategic partners across North America.

    Champion the delivery of unparalleled customer service, resolving client concerns swiftly to maintain and elevate client contentment.
    Conduct insightful market research and client feedback analysis to grasp industry dynamics and competitive positioning.

    Develop and oversee meaningful KPIs to measure and improve client relationship, sales effectiveness, and customer service outcomes, ensuring alignment with business goals.

    Proven experience in sales or client relationship management.
    Solid ability to supervise, track performance of the CES team.
    Strong understanding of sales principles and customer service practices.
    Proficient in using CRM software and ticketing systems.
    Encourage calculated risks and reward success.

    • Diversity and Equal Opportunity Employment
    Omnify is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other legally protected factors.

    Disability-related accommodation during the application process is available upon request.
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