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    technical support analyst - Edmonton, Canada - 5centsCDN Inc.

    5centsCDN Inc.
    5centsCDN Inc. Edmonton, Canada

    15 hours ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 3-4 people

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail

      • Personal suitability

    • Accurate
    • Client focus
    • Initiative
    • Judgement
    • Organized
    • Team player

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 hours per week
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