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    Executive Vice President, Customer Experience - Toronto, ON, Canada - Ipsos

    Ipsos
    Ipsos Toronto, ON, Canada

    1 week ago

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    Description
    We have an exciting Executive Vice President opportunity, with a focus on customer and employee experience.

    In this role, you will report to the CEO and help drive the vision and strategic plan for approximately $15M+ business portfolio.

    You will leverage your deep industry knowledge and network to scale our business even faster, attract the very best talent and accelerate our growth by delivering measurable client business impact and best-in-class employee experience.


    Are you a transformational leader who is intellectually curious, highly collaborative, deeply creative, and results driven? We leverage data to deliver groundbreaking insights to assist clients in making faster, smarter, and bolder business decisions.

    Ipsos is one of the world's largest market research companies with a mission to provide true understanding of society, markets, and people and has been recognized for the past three consecutive years as the No.

    1 Most Innovative Market Research Company by the GRIT Top 50 report.


    If you are passionate about making true client impact, have a track record in driving strategic growth, proven success in building high performing, diverse A-teams, and can motivate and engage talent to reach their highest potential - then you should not miss this opportunity.

    Talent & Team Management
    Personify the One Ipsos model to work in close collaboration with the other Business Lines, Operations, and Support Teams to maximize our overall North America and Global company success
    Build a continuous pipeline of A-players as potential candidates for the most critical roles to strengthen our critical talent capabilities for our future
    Create account growth strategies for key clients that will drive revenue year over year via repeat business. Design and deliver scalable sales enablement programs (including Syndicated) to effectively position our customer and employee experience capabilities with clients and prospects
    Oversee and review major proposals for new research projects and programs, ensuring they are thoughtfully designed, competitively priced, and effectively pitched to clients for high win rates
    Plan and effectively execute a programmatic approach to grow our business within underpenetrated accounts and overall sectors

    Collaborate with other service lines and the Client organization, to position our offering in an integrated and coordinated way and to address C-Level clients' end-to-end business problems, in a differentiated way vs.

    Develop strong relationships with not only our clients, but our external technology partners to deliver optimized CX and EX solutions to our combined clients to drive action and change within organizations.

    Develop innovative solutions in collaboration with leading edge clients, partners and global services line teams to create future-proofed, highly differentiated offerings and scalable capabilities
    Provide thought leadership, partner with our marketing team on representing Ipsos at conferences, networking events and in the media)
    Client relationship management
    Business management
    Project management
    People management
    Success in a general management role of similar size and scope
    Experience in financial management, financial reporting, and forecasting
    Exceptional client service focus with the ability to confidently act as a trusted advisor/partner with executives and client contacts
    Ability to innovate and implement creative business solutions for growth and development
    Excellent interpersonal skills and a collaborative management style
    Superior organizational skills, including ability to manage and delegate work effectively

    At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

    Commitment to Diversity

    Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives.

    For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.

    This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.


    We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

    Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.


    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

    #Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey.
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