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    Customer Care Specialist - Montreal, Canada - Flighthub

    Flighthub
    Flighthub Montreal, Canada

    2 weeks ago

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    Description

    We are looking for a Customer Care Specialist with 2+ years of industry experience to join our team. Working alongside our VP of Customer Service Experience, you will be responsible for handling customer issues efficiently and providing exceptional service over the phone or via chat. In this role, it is imperative that you keep an open line of communication with both customers and airlines in order to efficiently process customer requests and inquiries, in order to ensure satisfactory resolutions.

    Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:

  • Working in the airline or travel industry and have expert knowledge in GDS operations;
  • Managing multiple cases and adhere to various airline policies simultaneously;
  • Using a data-driven approach to optimize processes and enhance customer satisfaction;
  • Multitasking to manage multiple inquiries and rules efficiently;
  • Using data to analyze and improve processes;
  • Adapting to changes and evolving circumstances in airline policies;
  • Focusing on achieving high customer satisfaction and retention through excellent service delivery;
  • Results-oriented, with a commitment to service excellence in a fast-paced environment with excellent communication skills in both English and French.
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