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    Customer Support Associate - Mississauga, Canada - Element Fleet Management

    Element Fleet Management
    Element Fleet Management Mississauga, Canada

    1 week ago

    Default job background
    Full time
    Description

    Get started on an exciting career at Element

    Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

    What We Need

    We are looking for a Customer Support Associate - Tolls and Violations who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

    Are you:

    • Analytical with strong organizational skills?
    • Agile and resourceful?

    As the Customer Support Associate - Tolls and Violations you will work with 3rd party vendor to resolve outstanding debt and service issues, creating and distributing reporting and analytics for the product, working cross functionally to resolve product service errors and product enhancements, and assist with Service Cloud cases to ensure product metrics are met.

    A Day in the Life

    • Escalations
    • Reporting and analytics
    • Vendor assistance and outstanding debt resolution
    • Product service errors/enhancements
    • Work Tolls & Violations Service Cloud Cases/Emails in response to driver queries
    • Other in office duties as assigned

    Requirements

    • Secondary school diploma or equivalent required, undergraduate degree preferred
    • 3 -5 years' business experience
    • Demonstrated proficiency in s process oriented environment
    • Prior fleet, regulatory experience a plus
    • Must be proficient with Excel, including v look ups, pivot tables etc.
    • Previous knowledge of Salesforce/Service Cloud a plus

    *Internally, the business title will be Tolls and Violations Specialist*

    *This role is in office T,W,TH weekly in our Mississauga, ON office".

    #LI-KT1

    What's in it for You

    • A culture of innovation, empowerment, decision-making, and accountability

    • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

    • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

    • Hybrid work environment for most positions

    Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

    Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call

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