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Guelph

    Infrastructure Integration Specialist - Guelph, Canada - Global Pharma Tek

    Global Pharma Tek
    Global Pharma Tek Guelph, Canada

    5 days ago

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    Contract
    Description
    Title: Infrastructure Integration Specialist (N/S) – Senior
    Duration: Business Days
    Location: Southgate Drive, Guelph, ON, MA B

    Deliverables: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server).

    Responsibilities:
  • Provide guidance/training and technical expertise to junior staff.
  • Fulfil mandated Data centre availability, reliability, efficiency and uptime service commitments.
  • Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data centre operations.
  • Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  • Maintenance and support of the IT hardware infrastructure at the Data centre's.
  • Analysis and resolution of hardware and server incidents and problems for infrastructure.
  • Documentation and implementation of infrastructure Change Requests.
  • Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
  • Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal. Available for on-call support when required.
  • Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
  • Server installation and configuration
    • Evaluation Breakdown:

    . Technical Skills- %
    Parameters:
  • Demonstrated knowledge building IT infrastructure.
  • Demonstrated knowledge working with and supporting multiple technical teams.
  • Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
  • Demonstrated knowledge building and supporting servers of Windows , , , Solaris, AIX, Mainframe.
  • Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  • Demonstrated knowledge implementing and supporting security architecture.
  • Demonstrated knowledge building and supporting backup infrastructure.
  • Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
  • Demonstrated knowledge of server installation and configuration, and loading of the Operating System including virtual servers.
    • . Working in an Uptime Tier IV Data Centre - %
    Parameters:
  • Demonstrated knowledge with ITIL concepts and procedures.
  • Demonstrated knowledge with Corporate Change, Incident, Problem, and Release Management.
  • Demonstrated knowledge of Data centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data centre.
    • . Problem Solving - %
    Parameters:
  • Demonstrated knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (;troubleshooting persistent problems arising from diverse situations).
  • Demonstrated knowledge to fulfil mandated Data centre availability, reliability, efficiency and uptime service commitments.
  • Demonstrated knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data centre operations.
  • Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
    • . General Skills - %
    Parameters:
  • Demonstrated ability for strong documentation and writing skills.
  • Demonstrated knowledge for providing incident resolution.
  • Demonstrated knowledge of engaging vendors to address incidents/issues.
  • Demonstrated ability of working with and supporting multiple technical teams.
  • Demonstrated knowledge in using Office , Remedy/eSMT ticketing system.
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