- The client is a utility company operating in the electric sector, likely in Ontario, Canada, given the mention of the Ontario Energy Board.
- They are seeking a Director of Customer Service & Billing to lead various functions within their organization, including contact center operations, revenue protection, meter data management, and customer billing.
- The role reports to the Vice President of Corporate Services & CIO.
- Strong leadership and management abilities.
- Extensive experience in billing and customer service operations, preferably within a regulated, unionized environment in the electric utility sector.
- Familiarity with electricity billing systems and processes, including knowledge of SAP Customer Information Systems and/or Genesys Call Centre software.
- Knowledge of Ontario Energy Board and IESO regulatory requirements.
- Excellent communication skills, both written and verbal.
- Ability to establish and maintain positive cross-functional relationships.
- Bachelor's degree in a related field or equivalent experience.
- Experience in project management and continuous improvement initiatives.
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Director, Customer Service - Ontario, Canada - Tech Tammina
Description
Description
:Skills Required: