Jobs
>
Mississauga

    Application Support - Mississauga, Canada - Axelon Services Corporation

    Axelon Services Corporation
    Axelon Services Corporation Mississauga, Canada

    6 days ago

    Default job background
    Contract
    Description

    Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Application Support
    "This role is currently on a Hybrid Schedule.

    You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.

    We will be expected in the office weekly 3 days depending on the team requirement.


    Video/ f2f interviews are required prior to all offers.


    Team/Function Overview

    The Global Equities Middle Office Support team is responsible for supporting the applications and processes used by Equity Trading business groups globally, and to facilitate the needs of the end-users with respect to those platforms.

    The team supports several applications. These consist of Trade booking and ticketing applications, client confirms applications, Client data management applications. The teams overall objective is to ensure stability, resiliency, efficiency and effectiveness in all the application support teams globally.


    Role / Position Overview
    This role is a position within the Middle Office space to support the applications supported by the team. The candidate will be responsible for the provision of handling Operations users queries and L2 BAU investigations.

    The successful candidate will be responsible for supporting Middle Office ensuring high availability to client applications, partnering closely with development to identify and coordinate stability and efficiency enhancements.

    The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

    In addition the candidate will regularly engage with other local and global support and development teams via established communication channels and protocols.

    The role will be extremely varied in nature, incorporating both hands-on support and issue management duties. Problem management and post issue analysis will be a key responsibility.

    Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required.

    The individual will form part of a globally-aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

    There will be an aspect of weekend work on a rotational basis.

    The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Equities business and its associated flows.

    This role will allow the candidate to work on production stability projects to automate manual effort; the candidate will also be required to provide direct application support to the users.

    This combination will allow the candidate to experience a wide variety of challenges.


    Key Responsibilities:
    " Own; Provide L1/L2 support Equities Middle Office applications.
    " Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
    " Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
    " This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.
    " Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
    " When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
    " Follow through to ensure each problem is resolved according to SLA.
    " Identify Manual touch points within various applications and look to automate/highlight them and drive to closure.
    " As an experienced support member it will be key to contribute an global process improvements to enhance support efficiency.
    " Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
    " Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.
    " Provide weekend support on a rotational basis.


    Development Value:
    " Develop Domain Expertise in Client s Equities Production platforms
    " Opportunity to work across with Equities North American businesses in Client.
    " Significant interaction with senior technology and business partners.
    " Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day


    Knowledge/Experience:
    " Minimum 5-7 years experience working in a technology Application Production Support environment.
    " Knowledge/experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG


    Skills:

    Application Support Experience:
    " 5-7 years of strong Application production support experience in the financial industry
    " Experience using call/ticketing software
    Linux
    " 3-4 years of experience
    Scheduler
    " Autosys will be of added advantage.
    Programming Languages
    " UNIX shell scripting
    " Python / PERL will be of added advantage.
    Microsoft
    " Strong knowledge of Microsoft based operating systems
    " Experience using/troubleshooting Office with emphasis on Word, Excel.
    Additional Skills
    " Mongo DB ( preferable not essential)
    " SQL experience in any of the RDBMS.
    " Messaging middleware ( Tibco / Solace)
    Other Applications
    " Knowledge / working experience of ITRS Active Console/other monitoring tools


    Qualifications:
    " Bachelor s Degree or Higher with technology major
    " Hands on support experience with automation skills preferred


    Competencies
    " Strong interpersonal skills
    " Should be a self-starter.
    " Able to communicate clearly and concisely; Strong analytical and problem-solving skills
    " Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity
    " Ability to have worked with off-shore teams and operating in a virtual team environment
  • Citi

    Applications Business Support

    6 days ago

    Citi Mississauga, Canada

    **Key Responsibilities**: · **Leadership** · - Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration. · - Proactively work to minimize support queries, analyze the root cause ...

  • Citi

    Applications Support Manager

    1 week ago

    Citi Mississauga, Canada

    **Responsibilities**: · - ** Responsible person should have vast hands on technical experience in UNIX / SQL / JAVA / HADOOP.**: · - ** Should have vast experience on working as an individual contributor within a global team**: · - ** Must have hand on experience on handling mult ...

  • LRI Invest S.A.

    Application Support Analyst

    1 week ago

    LRI Invest S.A. Mississauga, Canada

    Location: Mississauga, ON, Canada · Date Posted: Mar 15, 2023 · **Description** · - The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Apex has continually improved and evolved its pro ...

  • Citi

    Application Support Analyst

    1 week ago

    Citi Mississauga, Canada

    **Description** · **About Citi**: · Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world's largest financial services network. Today, Citi is built on the experience of 300,000 employ ...

  • Trapeze Group Limited

    Application Support Analyst

    11 hours ago

    Trapeze Group Limited Mississauga, Canada

    Job Summary: · Trapeze North America, a division of Constellation Software Inc., provides enterprise solutions that consider the full 360 degrees of transport. The company has grown its solution portfolio and global presence to become one of the world's leading companies of softw ...

  • Trapeze Group Limited

    Application Support Analyst

    1 day ago

    Trapeze Group Limited Mississauga, Canada

    Job Summary: · **Job Description**: · Key Responsibilities: · - Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate. · - Investigate, research, replica ...

  • MeridianTech Consulting Inc

    Application Support Analyst

    6 days ago

    MeridianTech Consulting Inc Mississauga, Canada

    Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · **Work setting**: · - Consulting firm · **Tasks**: · - Report on the performance of computer systems and networks · - Respond to users experiencing difficulties with computer · - Cons ...

  • Citi

    Position Applications Production Support

    1 day ago

    Citi Mississauga, Canada

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understandin ...

  • Citi

    Applications Support Intermediate Analyst

    6 days ago

    Citi Mississauga, Canada

    The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Go ...

  • Citi

    Intermediate Applications Support Analyst

    1 day ago

    Citi Mississauga, Canada

    We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply · Our people make all the differe ...

  • Citi

    Application Support Intermediate Analyst

    6 days ago

    Citi Mississauga, Canada

    **Citi Overview** · Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial prod ...

  • Symcor Inc.

    Tier 2 Application Support

    3 days ago

    Symcor Inc. Mississauga, Canada

    About Symcor · Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to ...

  • Citi

    Application Support Intermediate Analyst

    1 day ago

    Citi Mississauga, Canada

    **About the Team**: · ISG Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our reg ...

  • Citi

    Ryc- Applications Support Analyst

    4 days ago

    Citi Mississauga, Canada

    **The Applications Support Analyst - Rates Data is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. ...

  • Banque Laurentienne

    Opérateur de Support D'application

    1 week ago

    Banque Laurentienne Toronto, Canada

    Toronto- Lbc techTemps plein juin 2023**Banque Laurentienne. Voir au-delà des chiffres** · **Construire une institution financière meilleure et différente** · Avantages Financiers · Environnement de travail · Transport · Nourriture & Boissons · Cool à avoir · Avantages Financiers ...

  • Symcor Inc.

    Tier 2 Application Support 1

    1 week ago

    Symcor Inc. Mississauga, Canada

    About Symcor · Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to ...

  • Symcor Inc.

    Tier 2- Application Support 1

    2 days ago

    Symcor Inc. Mississauga, Canada

    About Symcor · Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to ...

  • Trisura Guarantee Insurance Company

    Bilingual Application Support Analyst

    11 hours ago

    Trisura Guarantee Insurance Company Toronto, Canada

    At Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...

  • Kinectrics

    Application Support

    1 week ago

    Kinectrics Toronto, Canada

    Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That's why we choose only the best and brightest to join us. To keep pace with Canada's expand ...

  • Town of Oakville

    Supervisor, Application Support

    1 day ago

    Town of Oakville Oakville, Canada

    **Job Details**: · **Permanent Full Time Non-Union**: · **Posting Status**: · **Open to all current Town of Oakville employees and external applicants****: · **Closing Date**: · **Applications for this position must be received at **** by** no later than 11:59 pm on **May 24, 202 ...