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    Director, Patient Care Quality Office - Vancouver, Canada - Vancouver Coastal Health

    Vancouver Coastal Health
    Vancouver Coastal Health Vancouver, Canada

    Found in: Talent CA C2 - 1 week ago

    Vancouver Coastal Health background
    Baseline
    Description

    Salary

    The salary range for this position is CAD $57.85/Hr. - CAD $83.16/Hr.

    Job Summary

    Come work as a Director, Patient Care Quality Office with Vancouver Coastal Health (VCH)

    Vancouver Coastal Health is looking for a Director, Patient Care Quality Office to join the team at the Vancouver General Hospital.

    Reporting to the Director, Corporate Risk Management the Director, Patient Care Quality Office (PCQO) is accountable for developing, directing, and evaluating the VCH PCQO. The Director PCQO supervises the PCQO staff supporting the investigation of complaints and other feedback concerning patient care quality and works closely with key stakeholders internal and external to the organization to facilitate the resolution of patient/family complaints, to promote quality improvement arising from that feedback, and to minimize risk exposure to the organization. The Director PCQO consults with operations and clinical leaders across VCH in the promotion of quality improvement initiatives originating from feedback from patients.

    In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety are a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

    Apply today to join our team

    As a Director, Patient Care Quality Office with Vancouver Coastal Health you will:

  • Lead the regional Patient Care Quality Office in compliance with the Patient Care Quality Review Board Act and other applicable legislation, regulations, and standards. Oversees the development of complaint management policies, procedures, systems, and directions consistent with the organization's mission, vision, values, objectives, and policies and in consultation with program and service executives, other operational and clinical leaders, clinical heads, the Ministry of Health, the Office of the Ombudsperson, professional regulatory bodies, and other external partners.
  • Work with key stakeholders, both internal and external to the organization, to facilitate resolution to patient/family complaints and to minimize risk exposure/liability claims for the organization and support patients and families in resolution.
  • Oversee investigations of complaints and preparation of status reports. Provides consultation to senior executive, risk management and quality improvement regarding prevention and proposed remedial initiatives, assists in triaging complaints, and determines follow-up actions in response to patient/family complaints or related situations.
  • Fulfill obligations and responsibilities in the context of relevant legislation, regulations and common law collaborating with Risk Management, Information, Access & Privacy, the MOH and the PCQRB Secretariat.
  • Serve as primary liaison between VCH and the Patient Care Quality Review Board (PCQRB) Secretariat, preparing submissions and addressing queries on files escalated to the PCQRB, and collaborating with Program leadership and VCH Executive in the review of and response concerning recommendations made by PCQRB, for consideration by the Chair of the Board of Directors.
  • Performs other related duties as assigned.

    • Qualifications

    Education & Experience

  • A level of education, training and experience equivalent to Master's preparation in Health Administration or one of the health disciplines or other relevant area, plus a minimum of 7 years' recent, related experience and professional management/leadership, or an equivalent combination of education, training and experience.
  • Candidates with a background in Nursing or Social Work preferred for this position as it is considered an asset.

    • Knowledge & Abilities

  • Demonstrated leadership and managerial skills in a large, diverse environment.
  • Excellent communication and conflict-resolution skills including the ability to facilitate, negotiate, and persuade others.
  • Demonstrated ability to effectively lead, manage and supervise staff, including fostering a motivating and respectful environment where individual competencies can thrive.
  • Demonstrated ability to build and maintain effective relationships.
  • Demonstrated commitment to the value of continuous learning.
  • Demonstrated ability to create and execute strategic plans.
  • Demonstrated ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions.
  • Demonstrated ability to problem-solve with a global perspective in order to incorporate the organization's systems and strategies when developing viable solutions to problems.
  • Demonstrated ability to establish courses of action for self and others that are results oriented.
  • Demonstrated ability to productively use spreadsheet, word processing and database applications.
  • Physical ability to perform the duties of the position.

    • Closing Statement

    As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

    If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at

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