- Responsively addressing inquiries and providing exceptional customer service to nurture existing accounts.
- Facilitating the onboarding process for new dealer management and staff, including user set-up and training assistance.
- Monitoring and adjusting dealer staff access within our online portal and CRM.
- Maintaining accurate dealer contact and organizational profiles within CRM.
- Recording and tracking all dealer interactions and follow-up tasks within the CRM system.
- Identifying and engaging with inactive dealerships to rekindle sales activity where necessary.
- Collaborating with the Regional Sales Manager to develop strategic plans for leads and opportunities.
- Assisting in the implementation of marketing and seasonal programs in coordination with senior leadership.
- Supporting dealers with warranty claims filing and submission, including monitoring high-value claims and providing necessary assistance.
- Facilitating the oil sampling program for used equipment enrollments, including dealer follow-ups and insurer approvals.
- Ensuring dealers understand and effectively utilize the PPSP Portal, including issuing quotes and managing passwords.
- Conducting follow-ups on quotes and analyzing reasons for success or failure.
- Participating in quarterly dealer reviews and assisting accounting with outstanding receivables.
- Performing any other duties as assigned by management.
- Level #1 General Insurance Agent License (desired but not required to start in the role)
- Post-secondary education or relevant business experience
- Excellent written and oral communication skills
- Strong customer service orientation with a willingness to assist others
- Proficiency in computer skills (CRM, Office 365, Internet)
- Organizational and prioritization abilities
- Effective problem-solving skills
- Experience in dealership operations within Agricultural, Construction, or Material Handling sectors
- Familiarity with Service Operations, Finance and Insurance, and Warranty Services
- Bilingual fluency in French and English is an asset
- Personable and outgoing demeanor
- Attention to detail
-
technical support representative
3 days ago
Continental Communication LTD Vancouver, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Work setting · Sales · Tasks · Provide advice and training to users in response to identified difficulties · Provide customer service · Provide staff training · Experience · Will train · Durée de l'emplo ...
-
technical support representative
3 days ago
Continental Communication LTD Vancouver, CanadaEducation: No degree, certificate or diploma · Experience: Will train · Work setting · Sales · Tasks · Provide advice and training to users in response to identified difficulties · Provide customer service · Provide staff training · Work Term: Permanent · Work Language: Bilingual ...
-
Depot Support Representative
6 days ago
Purolator Richmond, Canada**It's not a package. It's a promise.**: · As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elem ...
-
Systems Support Representative
4 days ago
InfoSpec Systems Inc. Richmond, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 1 year to less than 2 years · **Work setting**: · - Help desk · **Computer and technology knowledge**: · - Device drivers · - Networking hardware · - Inter ...
-
Technical Support Representative
6 days ago
GE HEALTHCARE Richmond, Canada**Roles and Responsibilities** · - Troubleshoot and resolve product performance issues through remote communication methods; · - Dispatch, coordinate and support Field Service Personnel where applicable; · - Update and maintain service call records and customer information as out ...
-
Product Support Representative
1 day ago
Change Healthcare Richmond, CanadaChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better ...
-
Purolator Richmond, Canada**It's not a package. It's a promise.**: · As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elem ...
-
Shipment Resolution Support Representative
6 days ago
Purolator Richmond, Canada**Open up to the Possibilities** · At Purolator, you'll be proud knowing you're working for a Canadian company that truly values its employees. And it's community. This is an exciting and evolving industry and we're leading the change as we strive to deliver the future. Here you ...
-
Shearwater Research Inc. Richmond, Canada**We create powerful, simple and reliable technology for demanding divers.** · We are a world leader in the design and manufacture of computers for all types of divers, offering products which are powerful, simple and reliable. We take pride in our corporate culture of high energ ...
-
Field Support Representative
1 week ago
IDEXX New Westminster, CanadaAs a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the c ...
-
Employee Support Representative
1 day ago
Ledcor Vancouver, CanadaLocation: Vancouver, BC, Canada · Date Posted: Feb 21, 2024 · Job ID: R18751 · Job Status: Full-Time · Description · Job Summary: · Ledcor are hiring an Employee Support Representative on a 6-month fixed term contract. · As part of our Employee Support Representative team, you wi ...
-
Customer Support Representative
1 week ago
Mednow Vancouver, CanadaMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada's neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people's vita ...
-
Support Service Representative
3 days ago
IPFS Canada Vancouver, CanadaA successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for p ...
-
Customer Support Representative
5 hours ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE - L2** · Logistics & Internal Support | Vancouver/British Columbia · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We hel ...
-
Product Support Representative
5 hours ago
Expedia Partner Solutions Vancouver, Canada**Product Support Representative** · Are you looking to join a team that provides world class customer service and support to Expedia Cruises network of Franchisees, Cruise Sales Managers and Travel Advisors? Then look no further and join our team · In this challenging but reward ...
-
Employee Support Representative
5 days ago
Ledcor Vancouver, Canada**Description** · **Job Summary**: · As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience, a high sense of urgency, and exceptional ...
-
Sales Support Representative
1 week ago
Lawson Products Surrey, Canada**Join our Amazing Team** · Are you looking to join a team that offers stability and growth, support, values teamwork and rewards hard work? · Since 1952, Lawson Products, has been helping to make our customers jobs easier by improving efficiency, productivity and overall perform ...
-
Customer Support Representative
5 days ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE** · Customer & Internal Support | Canada · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the ...
-
Customer Support Representative
1 week ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE - L2** · Logistics & Internal Support | Vancouver/British Columbia · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We hel ...
-
Sales Support Representative
3 days ago
Lawson Products Surrey, Canada**Join our Amazing Team** · Are you looking to join a team that offers stability and growth, support, values teamwork and rewards hard work? · Since 1952, Lawson Products, has been helping to make our customers jobs easier by improving efficiency, productivity and overall perform ...
Warranty Sales Support Representative - Ladner, Canada - Summit Search Group
Description
Our client, Protection Point Service Plans Inc. offers highly customized extended warranty solutions for Dealers in the Heavy Equipment and Agricultural industries within Canada. They are looking to a hire a Warranty Sales Support Representative out of their Ladner, BC office. This position will support the sales team to achieve or surpass annual budget and objectives.
Location: In Office, Ladner, BC
Responsibilities:
Required Skills:
Experience:
Desirable Qualities:
For additional details, please contact or
Please note that only those candidates who fulfill the requirements will receive a response.
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
