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    MS Dynamics 365 - Alberta, Canada - Avance Consulting

    Avance Consulting
    Avance Consulting Alberta, Canada

    2 weeks ago

    Default job background
    Human Resources
    Description

    Required Qualifications :

    • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
    • At least 4 years of Information Technology experience.

    Preferred Qualification :

    • 3-4 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
    • Customer Engagement experience with Dynamics 365 or a competitive cloud product
    • D365CE architecture including deployment processes and telemetry
    • SQL development knowledge with deep query and schema knowledge
    • Deep D365CE SDK knowledge (writing and troubleshooting)
    • Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
    • Familiarity with development: tools, language, process, methods, troubleshooting
    • Memory dump tooling and analysis
    • Development/Coding
    • Experience with Visual Studio development languages, PowerShell, CLI, git
    • Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
    • Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)
    • Leadership - handle technically challenging and politically hot customer situations
    • Excellent spoken and written English communication skills
    • Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
    • Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment
    • Outstanding partnering capabilities
    • Ability to drive product/service improvements in core technical focus area
    • Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
    • Passion for technology and customer support
    • Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
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