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    Intermediate Business Analyst - Toronto, Canada - Home Trust

    Home Trust
    Home Trust Toronto, Canada

    1 week ago

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    Description

    Company Profile

    Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 850 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

    IT works as a strategic partner with the business in developing IT solutions and related governance for use to meet on-going and future business needs. The group provides the infrastructure for automation and systems support to ensure all lines of business are afforded the functionality they require. In maintaining and launching business critical applications such as Oaken's eBanking and ServiceNow, IT mitigates risk, improves efficiencies and increases Home Trust profits, while fostering a culture of respect, trust and integrity.

    Position Responsibilities

    Business Requirements Elicitation and Process Flows (65%)

  • Facilitate requirements gathering sessions with business clients and other stakeholders to gather business and process flow requirements
  • Accurately/completely translate results of requirements gathering sessions into useable project documentation
  • Ensure requirements captured are clear ( written in business language), accurate and detailed enough to support downstream design, development activities efficiently and effectively – leave no opportunity for "interpretation" of the business requirement by others
  • Analyse, document E-2-E business processes and flows "AS IS" vs. "TO BE", and communicate impact of changes for implementation planning
  • Update requirements documents as required to keep them current – throughout the full lifecycle of a product (Pre & Post Production)
  • Ensure business requirements are clear and captured to provide full traceability though PMLC and SDLC to support quality assurance of applications prior to their release into production. Establish the team / manage people, process and tools with consideration for each of the following: Create business requirements; Create functional requirements; Create user (stakeholder) requirements; Create quality-of-service (non-functional) requirements; Create implementation (transition) requirements; Create report specifications; Create / maintain traceability matrix
  • Support IT processes to help ensure seamless transition from test production

    • Risk and Compliance (15%)

  • Understand, adhere to and remain current with minimum policy & procedure requirements
  • Ensure business requirements do not deviate from minimum requirements without proper exception handling approval
  • Work with other internal staff experts to maximize standardization and efficiency of solutions under development

    • Testing (10%)

  • Strong analytical, Problem solving - exceptional and system skills needed to support testing of new/enhanced applications prior to release into production
  • Good testing knowledge
  • Able to document requirement gaps/defects for error correction

    • Performance Management and Development (10%)

  • Achieve performance targets

    • Formal Education

  • Post secondary degree or diploma required (University degree preferred) in Technology, Engineering, Business or equivalent
  • Certification(s)/Designation(s) preferred in related area

    • Related Experience

  • 3+ years in business and/or systems analysis, requirements planning and documentation
  • Solid knowledge of on-line banking, retail banking, mortgage lending and visa processing at a minimum
  • Leading detailed requirement phases identifying, tracking, escalating and/or resolving business systems issues
  • Good working knowledge of business processing models and data modelling practises
  • Solid understanding of current IT infrastructure components – need to be aware of what we have in support of reuse where possible

    • Skills

  • Customer service focused
  • Information management
  • Time management, highly organized
  • Communication (verbal and written) - excellent
  • Attention to detail/ accuracy
  • Analytical thinking
  • Problem solving - exceptional
  • Negotiating, influencing
  • Interpersonal relationship building
  • Team player
  • Multi-tasking in fast paced, deadline driven environment
  • MS Office - advanced
  • MS Project - advanced
  • Visio - advanced

    • Position Complexities

  • Bilingualism an asset
  • Some work beyond standard hours

    • Acknowledgement

    All employees of Home Trust Company must comply with all applicable Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home's risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company's Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels ( Customer Complaints Appeals Office (CCAO), Compliance Hotline, Whistleblower Policy, etc).

    Home Trust is committed to fair and accessible employment practices and we are committed to providing accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, or require this posting in an additional format, please contact us at or If you are contacted by Home Trust regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

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