supervisor, technical support - Moncton, Canada - Maximum Security Video Monitoring Limited

Maximum Security Video Monitoring Limited Moncton, Canada

2 weeks ago

Description

Work Term: Permanent
Work Language: Bilingual
Hours: 30 to 44 hours per week
Education: Bachelor's degree
Experience: 2 years to less than 3 years
or equivalent experience

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents

Supervision

5-10 people

Certificates, licences, memberships, and courses

Information technology infrastructure library (ITIL) Certification

Computer and technology knowledge

Android
Networking software
Networking security
Desktop applications
Desktop publishing software
Data analysis software
SQL
TCP/IP
Wireless networks

Type of experience

Call centre
Security systems/alarms consulting (residential)

Area of work experience

Quality assurance or control

Security and safety

Bondable
Basic security clearance
Enhanced reliability security clearance
Confidential security clearance
Criminal record check

Transportation/travel information

Own transportation
Public transportation is available

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Health benefits

Dental plan
Health care plan
Vision care benefits

Financial benefits

Life insurance

Other benefits

Free parking available
On-site amenities
Team building opportunities
Parking available

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