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    Customer Care Representative, Full-time Permanent - Edmonton, AB, Canada - Organization: City of Edmonton

    Organization: City of Edmonton
    Organization: City of Edmonton Edmonton, AB, Canada

    1 week ago

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    Full time
    Description
    Job Details - Employee Service Centre Pension Representative

    Employee Service Centre Pension Representative

    Come and be a part of the City of Edmonton's Employee Service Centre (ESC) dynamic team As a Pension Representative, you'll be responsible for efficient pension functions that support over 14,000 city employees throughout 8 different departments.

    Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment, your day could include the following:

    You will function in a small unit assigned the following responsibilities:
    Audit internal processes such as: ensuring City employees are registered in Local Authorities Pension Plan (LAPP), Special Forces Pension Plan (SFPP), Firefighters Supplementary Pension Plan (FFSPP); verifying service credits; processing pension adjustments for tax purposes
    Process various pension documents/forms for retirement, prior service, leaves, transfer and termination purposes
    Administration of various accounts relating to buy-back of prior service, leaves of absences, auditing salary data, and administration of Matrimonial Property Orders
    Reconcile pension payroll with LAPP, Special Forces Pension Plan (SFPP) and other pension plans; auditing Long Term Disability (LTD) member files' pension data, reconciling data for Member Annual Statements in conjunction with actuaries and City accountants
    Process monthly pensioner payroll for Firefighters Supplementary Pension, Fire Chiefs and Deputy Fire Chiefs; Audit service and salary data for APA/Actuaries/CRA to ensure compliance with regulations pertinent to pensions administration
    Interact with City employees with regard to retirement and termination options, processing of deaths in service, insurance claims, and other queries
    Assist retiring members through the retirement process and responding to other enquiries, in person, by phone or email
    Assist in the training and development of staff in regards to policies and procedures
    Ensure all functions and procedures are adequately documented and maintained in accordance with tax rules, pensions legislation and City policies on a regular basis
    Pension Plans Administration Certificate (PPAC) or Certified Pension Administration Certificate RPA - CEBS5 years diversified experience in pension administration in a large, complex organization
    Knowledge of the Local Authorities Pension Plan (LAPP), Special Forces Pension Plan (SFPP) and Firefighters Supplementary Pension Plan (FFSPP) and the administration of these plans the supplementary pension plan(s) would be considered an asset

    Proficiency in Microsoft Office:
    Word, Excel; experience using Google Docs/Sheets and or Google Gmail is an asset
    Experience with PeopleSoft Or Success Factors payroll system is a significant asset
    Knowledge of the purpose, organization, policies and regulations governing pension administration
    Proven ability to administer complex salary and service records for pension benefits purposes
    Ability to work in a high volume, complex and demanding environment with a strong focus on excellence in customer service
    Demonstrate service excellence, embracing diversity and promoting inclusiveness
    Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve.

    We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed.


    To learn more, see the Art of Inclusion:
    Our Diversity and Inclusion Framework here:
    If you would like to request an accommodation at any stage of the process, please contact .Up to 1 permanent, full-time position
    Hours of Work: 40 hours per week, Monday - Friday.

    Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

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