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    Process Analyst - Toronto, Canada - Definity

    Definity
    Definity Toronto, Canada

    3 weeks ago

    Definity background
    Permanent
    Description

    Job Description

    YOUR NEXT CO-OP PLACEMENT

    Work term: Fall 2024

    Work term length: 4-month

    From classroom to co-op to career, every step of your journey has an impact on your future. That's why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity, your contributions, creativity, and energy will be put to good use, and you'll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

    If you're looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

    What can you expect in this role?

    This individual will support process and data analysis, consolidate findings, and develop recommendations on business processes, procedures, and tools within Commercial Insurance. The Process Analyst, Co-op will support with prioritizing process improvement initiatives, reporting metrics and benefits realizations, implementing operational efficiencies, and preparing process documentation across Commercial Insurance.

    What you'll be doing

    Process Management:

    • Understand baseline performance (i.e. current state) and business requirements to identify opportunities for improvement and enhance workflows
    • Prioritize project initiatives by researching business requirements, conducting impact-effort analysis, and engaging with stakeholders
    • Update workflow documentation, such as process maps and Standard Operating Procedures (SOPs), as changes are implemented
    • Organize and manage process documentation, knowledge sharing, and reports

    Reporting:

    • Document metrics and report process performance through KPIs and customer experience data
    • Collect and analyze data from various sources to identify trends, patterns and insights that drive business decisions

    Implementation

    • Increase operational efficiencies in collaboration with business partners to ensure process changes are appropriately implemented across Commercial Insurance
    • Monitor adherence of process changes and report issues raised from front-line services
    • Other duties as assigned

    What you bring

    • Currently enrolled in a University or College Program
    • Exceptional verbal and written communication skills, including the ability to present data and information to various audiences
    • Highly organized with great attention to detail
    • Proactive and responsive to changing timelines and priorities
    • Strong working knowledge of Microsoft suite products (Visio, Excel, Word, PowerPoint, etc.) with proficiency in data manipulation (Excel) and process mapping (Visio)
    • Excellent analytical and critical thinking skills with the ability to analyze, draw insights, understand the 'so what', and communicate key findings to stakeholders
    • Familiarity with lean principles/Lean Six Sigma is an asset

    Did you know?

    • We care about our co-ops: Definity's co-op students are considered the best pipeline of talent for our full-time, permanent positions.
    • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
    • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

    What can Definity offer you?

    • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
    • Culture of accountability, empowerment, and collaboration.
    • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
    • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
    • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our

    About Us

    The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

    We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

    Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: .

    Background checks

    This role requires successful clearance of a background check (including criminal checks and leadership references).

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