Care Team Scheduling Coordinator-Integrated Client andCommunity Care - Toronto, Canada - VHA Home HealthCare

Description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home." View more comments from VHA clients and their family members.

We are seeking:

Care Team Scheduling Coordinator (Integrated Client and Community Care)

Permanent Part-Time, Work from Home Position

Mandatory Shifts:

• Tuesday, Wednesday, and Thursday, from 4:30pm-9:30pm; and
• Sunday, from 1:30pm-9:30pm
• You will also participate in including on-call rotation every 4-5 weeks.

The incumbent must be available to attend a 3-week full-time in-person training, including weekdays and weekends, starting June 17, 2024.

Work from home requirements:

• A landline phone with headset
• Hi-Speed Internet and a telephone landline
• A PC or laptop with Windows 7/8.1/10 or Mac
• Anti-virus software
• Access to a quiet and private designated work area

What is the job?

Reporting to the Integrated Operation Supervisor, you will help our clients maintain their independence and brighten their day by fielding client calls and ensuring their services are scheduled in a timely manner. You'll work in a fast-paced high energy customer service center, communicating with clients, families, funders and clients' Health Care Teams including Personal Support Workers, Nurses and Rehab Service Providers. You'll be supported by a passionate team and state- of-the art technology that enables you to coordinate services, accept new client referrals, schedule service changes and maintain client service plans.

What makes VHA's compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

This is what one of our Coordinators says excites them about this job:

"When the people I service tell me that I was extremely helpful, that it was great talking to me and they thank me for giving them helpful information. And when I'm working with a member of our field staff and I make them laugh, it feels great because we are all here to help one and other." If this excites you too, please come join our dynamic team of Care Team Scheduling Coordinators.

Am I qualified?

• The ideal candidate has completed Post-Secondary Education (in healthcare preferred) and has related work experience in a direct client service role or an environment where staff and clients are your number one priority.
• Ideally you also have experience working in a healthcare organization/agency or in an administrative position that required extensive scheduling/multitasking.
• Excellent communication skills that demonstrate empathy, compassion and a client and a family-centered approach are essential to this role.
• Solid time management skills, attention to detail and the ability to prioritize tasks are equally important.
• You must be able to work independently while being flexible enough to support the team as changes arise.
• Medical terminology would be an asset.

Satisfactory completion of the technical skills testing is required.

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.