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    Bilingual Customer Service Representative - Toronto, Canada - Prime Hires

    Prime Hires
    Prime Hires Toronto, Canada

    2 days ago

    Default job background
    Banking / Loans
    Description

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

    Est. Start Date: ASAP

    Length of Contract: 3 months

    Physical Working Location: Toronto, ON (Hybrid 4 times a month rotation)

    Possibility of extension & FTE conversion: Y

    Pay rate: $22.50 / hr

    Job Description:

    Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial ATM deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments monitoring and actioning of request from the line of business for ATM deposit and withdrawal disputes.

    Qualifications:


    • Must be bilingual - French & English


    • Typically between 1 – 2 years of relevant experience in customer service


    • Knowledge and experience using relevant systems and technology.


    • Knowledge and understanding of the business unit's key products and services, processes and controls – Good.


    • Knowledge of the risk and regulatory requirements of the business – Good.


    • PC skills (MS Word, Excel, PowerPoint) – Good.

    Inclusion and Equal Opportunity Employment

    Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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