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    Success Manager - Vancouver, BC, Canada - Seequent Limited

    Seequent Limited
    Seequent Limited Vancouver, BC, Canada

    1 week ago

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    Description

    Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

    We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

    Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

    Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions – for people and the planet.

    Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

    The Customer Success Manager:
    Renewal Specialist, will develop customer relationships that promote product or solution usage, education, retention and loyalty.

    You will have the opportunity to work with a high quantity portfolio, driving customer engagement and support up to and during their renewal.

    You will liaise with accounts, focused on the 90 days prior to renewal period, the actual negotiation and be on hand for ongoing support.

    This involves preparing by doing some research on that account, analyzing their usage data beforehand to furnish you with insights.

    By serving as advocates for your accounts, educating them on products, and maintaining lasting relationships, you will drive retention.

    The central role of Customer Success is to ensure the customer is content and is deriving maximum value from the product or solution and their expectations are being met or exceeded.

    This role will also look at accounts to understand which other Seequent solutions would be a fit for them, through education and awareness.

    The CSM will liaise with the technical team members, as well as other Customer Success Renewal Specialists, working as a team to continue supporting, and educating customers on Seequent, and ensuring they find value in our solutions.

    Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline
    Demonstrate the ability to build rapport and relationships with a variety of end users, decision makers, procurement, legal, geo scientists
    Drive usage and usability of the solution within the account
    Understand the current financial parameters of the Customer as well as their projects/workload and consult to align on the right renewal contract
    Work with a regional business unit sales, marketing and technical teams
    You must be adept at working within a team, aware of the other roles and functions and regularly involve them as appropriate to help you achieve your objectives
    3+ years in a Customer Success, Relationship Management, Account Management, or similar role
    ~ Experience working with and managing stakeholders and customers in a technology environment
    ~ Excellent communication and interpersonal skills across digital channels and face-to-face on occasion
    ~ Flexible approach, able to operate effectively with uncertainty and change
    ~ Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
    ~ Empathetic, positive attitude with a desire to help our customers reach their goals
    ~ Strong analytical skills, with the ability to translate data into insights. Experience with Salesforce preferred
    ~ Account management and relationship building abilities
    ~ Confident oral and written communication skills in English (Other languages a plus)
    ~ Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively
    ~ You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. Wellbeing – Health benefits package, generous vacation, fully subsidized subscription to Headspace, regular wellness webinars, and 24/7 EAP access to support employee wellbeing.

    Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.

    Connection - Join in on our annual events such as our internal innovation event - Hack Yeah or our annual Lyceum - bringing together industry experts to connect on how the latest capabilities in geoscience software innovation are helping transform our digital landscape.

    #Inclusion + Diversity

    In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.

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