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    Operations Support Specialist Level 2 - Ottawa, Canada - Brainhunter

    Brainhunter
    Brainhunter Ottawa, Canada

    Found in: Talent CA C2 - 2 days ago

    Default job background
    Description
    Business Support Analyst
    Job #61217

    About the Job:
    Mindwire is currently seeking a Business Support Analyst to work for our valued Federal Government client.

    Responsibilities:
  • Support and maintain commercially off-the-shelf Software and Corporate Applications for the duration of the contract;
  • Onboarding Cybersecurity tools in the Digital Solutions ALM (Application Lifecycle Management) within the first six (6) months
  • Collaborate with cybersecurity team to define requirements for those applications
  • Create and maintain an application roadmap based on requirements
  • Develop support plan to prioritize and resolve multiple issues;
  • Update and maintain Concept of Operations
  • Analyze root causes of operational malfunctions and provide resolutions;
  • Handle escalated issues and follow-up on outstanding issues promptly;
  • Monitor system operations and troubleshoot problems;
  • Address client issues promptly and accurately;
  • Participate in the Change Management Advisory Board;
  • Resolve operational problems within the defined schedules and service level agreements;
  • Analyze root causes of operational malfunctions and provide resolutions;
  • Handle escalated issues and follow-up on outstanding issues promptly;
  • Monitor system operations and troubleshoot problems;
  • Develop support plan to prioritize and resolve multiple issues;
  • Address client issues promptly and accurately;
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