- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
- Lead by example and be a proactive member of the Senior Management Team and Front Office Leadership Team.
- Be responsible and accountable for the actions of Front Office team members; work as a "hands-on manager" assisting the team as they strive to meet and exceed guest expectations.
- Providing support, direction, and leadership to the Front Office Leadership Team, Concierge, GSRs, Reservationists, Night Auditors, and Valets, Welcome Ambassadors will be a priority.
- Create a positive atmosphere for learning and development for the Front Office team members.
- Be the contact person for all guests or team members who may require immediate assistance from the Front Office Manager, and/or follow up with guest concerns as necessary.
- Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, for members of the Front Office team.
- Create, monitor, and be accountable for the annual budget and monthly financial reconciliation for Front Office.
- Contribute and assist in creating a positive atmosphere for learning & and development for the Front Office Team Members.
- Assist in creating, implementing, monitoring, and continually improving systems designed to organize and control the efficient flow of guests, team members & and supplies through the Front Office Department.
- Work at the Guest Reception Desk as well as assist wherever required.
- Complete all administrative responsibilities required to maintain the smooth operation of the Front Office.
- Attend weekly Management meetings and relay necessary information to the Front Office team.
- Be trained as an Emergency Control Officer and ensure the Front Office department is trained in both Fire and Tsunami procedures.
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Must possess the ability and desire to lead a world-class front-office team.
- Excellent Human Resources skills, interpersonal, verbal, and written communication skills are required
- Minimum 4 years of management or supervisory experience in the Front Office of a high-end full-service facility is highly preferred.
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills.
- Must know and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
- Working knowledge of Maestro, PMS, Lightspeed POS, Microsoft Office, and File Maker Pro.
- Must enjoy shift work and be able to work evenings, weekends, and holidays.
- Must have a Class 5 Drivers License.
- Ability to make a 3-year commitment to the position.
- A mutual understanding of your employment duration will be determined during your interview
-
On-call Receptionist
6 days ago
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · 1119 Pacific Rim Highway Tofino, BC V0R 2Z0 · P: F: · **On-Call Receptionist · **Job Title: On-Call Receptionist Job Category: On-Call** · **Department/Group: Administration Department #: 100** · **Location: Tofino. BC Rate of pay: $20-$23/hour** · * ...
-
Human Resources and Administration Manager
1 week ago
Tla-o-qui-aht First Nation Tofino, CanadaTla-o-qui-aht First Nation · **Human Resources & Administration Manager** · **Full Time - Permanent** · **Position Summary**: · Oversees and manages the human resources, administrative and office support services for the Tla-o-qui-aht First Nation (TFN). · **Culture Commitment** ...
-
Payroll Clerk
6 days ago
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · 1119 Pacific Rim Highway Tofino, BC V0R 2Z0 · P: F: · **Work Description - Payroll Clerk** · **Last revised: November 21, 2023** · **Position Details**:Salary information**: · Department: Finance and Administration Status: Fulltime, Permanent · Locat ...
-
Front Office Team Leader
5 days ago
Wickaninnish Inn Tofino, Canada**Job opening criteria**: · Jobs: · - Team LeaderMinimum experience: · - 1 to 5 yearsPlaces: · - Tofino, CanadaConditions: · - Permanent contract · - Full Time · - Telework not accepted · **The company**: · We are a family-owned Relais & Châteaux property located on the stunning ...
-
Human Resources
1 week ago
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · **Human Resources & Administra** **tion Manager** · **Full Time - Permanent · **Position Summary**: · Oversees and manages the human resources, administrative and office support services for the Tla-o-qi · - aht First Nation (TFN). · **Culture Commitm ...
-
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · **Infant Toddler Educator** · **Tlucha Child Care Centre** · **Permanent Full Time Position** · The Infant Toddler Educator reports to the Child Care Manager and will be part of a team that will plan · and implement a culturally based child care progr ...
-
Tla-o-qui-aht First Nations Tofino, CanadaCampground Attendant · - _________________________ · Position Overview: · Reporting to the Management of Tsawaak RV Resort & Campground, the Campground · attendants are responsible for housekeeping, groundskeeping, basic maintenance, and · development. They will uphold the ground ...
-
Documentation Assistant
5 days ago
HumanEdge Executive Search Tofino, Canada**Responsibilities**: · - Prepare and organize documents for scanning and digitization · - Sort and categorize documents based on established guidelines · - Ensure accuracy and completeness of document preparation · - Maintain confidentiality and security of sensitive information ...
-
Tla-o-qui-aht Knowledge Keeper
1 week ago
Tla-o-qui-aht First Nations Tofino, Canada**Tla-o-qui-aht Knowledge Keeper**: · - Contract Position · **Position**: Short-term contract position · **Education Department**: Reporting to Education Manager · **Position Summary**: · The Tla-o-qui-aht First Nation is seeking a Tla-o-qui-aht Knowledge Keeper** **that is · fam ...
-
Finance and Bookkeeping Assistant
1 hour ago
Tla-o-qui-aht First Nations Tofino, Canada__________________________________________ · Job Title: Finance and Bookkeeping Date Posted: April 18, 2024 · Assistant · Department/Group: Administration Posting Expires: May 20, 2024 · Location: Tofino, BC Travel Required: Minor · Level/Salary Range: $55,000-$65,000 annually Po ...
-
Recruitment Coordinator
3 days ago
Wickaninnish Inn Tofino, CanadaJob opening criteria · The company · We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. · While situated in one of the most beautiful places in th ...
-
Sales Assistant
22 hours ago
Adera Development Corporation Britannia Beach, CanadaAdera takes pride in the homes and communities we create for people. We are seeking a **friendly**, engaging **and** proactive **individual who enjoys working cooperatively to deliver outstanding results at our **Britannia Beach** community in the beautiful Sea to Sky corridor. Y ...
-
New Home Sales Assistant
22 hours ago
Adera Development Corporation Britannia Beach, Canada**At Adera we are**: · A family owned, fully integrated real estate development and asset management company with over 50 years of expertise in residential and commercial real estate across the Lower Mainland. We are leaders in intentional real estate creating buildings for bette ...
-
New Home Sales Assistant
1 week ago
Adera Development Corporation Britannia Beach, Canada**At Adera we are**: · A family owned, fully integrated real estate development and asset management company with over 50 years of expertise in residential and commercial real estate across the Lower Mainland. We are leaders in intentional real estate creating buildings for bette ...
-
New Home Sales Assistant
22 hours ago
Adera Development Corporation Britannia Beach, CanadaSalary: · **At Adera we are**: · A family owned, fully integrated real estate development and asset management company with over 50 years of expertise in residential and commercial real estate across the Lower Mainland. We are leaders in intentional real estate creating buildings ...
-
Homemaker
5 days ago
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · 1119 Pacific Rim Highway Tofino, BC V0R 2Z0 · P: F: · **Homemaker** · **Job Title: Homemaker Job Category: Full-time permanent** · **Department/Group: Health and Community Services Department #: 600** · **Location: Private Residences Rate of pay: $22 ...
-
Guest Services Agent
1 week ago
Pacific Sands Beach Resort Tofino, Canada**Position Title**: Guest Services Agent · **Schedule**: As operations require, including evenings, weekends and statutory holidays · Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest qua ...
-
Youth Counsellor
5 days ago
Tla-o-qui-aht First Nations Tofino, CanadaTla-o-qui-aht First Nation · 1119 Pacific Rim Highway Tofino, BC V0R 2Z0 · P: F: · **Youth Counsellor · **Position Details**:Salary information**:$59,000-$70,000 annually · Department: Education Status: Fulltime, Permanent · Location: Tofino, BC Probation Period: 3 months · Repo ...
-
Insurance Advisor
22 hours ago
Westland Insurance Ltd. Tofino, CanadaWe're searching for an Insurance Advisor. Are you searching for new possibilities? · Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Tofino, BC office. Do you love to talk about insurance and provide exceptional client service? If ...
-
Insurance Advisor
5 days ago
Westland Insurance Ltd. Tofino, CanadaWe're searching for an Insurance Advisor. Are you searching for new possibilities? · Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Tofino, BC office. Do you love to talk about insurance and provide exceptional client service? If ...
Front Office Manager - Tofino, Canada - The Wickaninnish Inn
Description
Front Office Manager
Join our Front Office Team as a Front Office Manager where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
The Front Office Manager is a hands-on position assisting the Guest Service team with daily tasks, provides guidance and leadership, is involved in financial decisions, yield, reservations, guest service, administration, payroll, scheduling and human resources. This position is integral in the overall operations of the Front Office Department.
The ideal Front Office Manager would be a guest-oriented individual who has the ability to motivate employees, handle a great deal of tasks while remaining cool, calm and collected and be open and excited to elevate their career with a leader in the industry.
As a Front Office Manager you will:
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
Salary: $62,000.00 per year
