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    Passenger Service Agent - Montreal, Canada - Menzies Aviation

    Menzies Aviation
    Menzies Aviation Montreal, Canada

    1 week ago

    Default job background
    Part time
    Description

    Job Details

    Description

    Main accountabilities include:


    • Ensure accuracy of all weight and balance requirements

    • Promptly handle all customer service complaints with a focus on positive resolution.

    • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport
    announcements and checking for proper international documentation.

    • Assist customers with special needs and unaccompanied minors.

    • When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be
    responsible for open/closing aircraft doors.

    • Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material
    identification labels, aircraft loading manifests, and baggage and cargo routing tags.

    • Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security
    and all government statutory requirements

    • You may be required to drive and operate small specialized commercial vehicles at times and as such you will
    require a valid driver's license with a clear driving record.

    • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.

    • Required to attend the mandatory training imposed by the Company and Airlines as per job role.

    • Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in
    some cases exceeded 70 pounds.

    • Promote a professional image at all time and comply with company uniform standards

    • Other duties as assigned.

    Qualifications and Experience:


    • Must be at least 18 years of age and legally able to work in Canada;

    • Must have high school diploma, GED or equivalent work experience;

    • Must be able to speak, read, and write in English;

    • Must complete and pass initial new hire classroom and on-the-job training

    • Valid driver's license with good driving record.

    • Must be able to hold and maintain all required airport security clearance

    • Reliability, our customer and your fellow employees rely on you

    • Must be available and flexible to work variable shifts including weekends and holidays;

    • Must be comfortable working in an airport environment

    • Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for
    prolonged periods of time.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

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