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IT Support Engineer - Québec, QC, Canada - Direct IT Recruiting Inc.
Description
Work Experience: IT Support Engineer, O365, Active Directory, Group Policy, ServiceNow, iPhone, Tablets, IMAC, Desktop Support, SCCM, email, Remedy, Bilingual French / English
Industry: Infrastructure
DESCRIPTION:
Proficiency in both French and English language
Advanced knowledge in infrastructure projects, operations systems, and data analytics.
Assisting with troubleshooting issues using remote management software ( LogMein, TeamViewer ).
Testing, troubleshooting, and diagnosing computer error messages and failures.
Proficiency in the following technologies: Microsoft Office 365, VPN , Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
Understanding of technology offerings and businesses supported.
Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
Genuine interest in continuous feedback, learning, and growth opportunities.
Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
Escalate issues to next level support if needed.
Work with the team and create Technical Knowledge Base articles .
Strong analytical and problem resolution skills.
Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
Knowledge of Imaging PCs .
Knowledge of Vendor Management.
Knowledge of Commissioning & Decommissioning of assets.
TO APPLY:
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