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    Lead Consultant, IBM MQ - Montreal, Canada - Genpact

    Genpact
    Genpact Montreal, Canada

    Found in: Talent CA C2 - 4 days ago

    Default job background
    Full time
    Description

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of [Consultant], [IBM MQ]
    The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support for Control-M(CM) administration.
    This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

    Responsibilities

    • The main responsibilities include configuration, implementation and support of IBM MQ.

    • Understand business requirements and design solutions accordingly.

    • Ensure quality standards in release.

    • Take care of incidents, escalate to Client or third parties as necessary.

    • Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.

    • Work with the right teams within Genpact, Client or third parties for the implementation of change.

    • Follow the required policies and procedures for the incident, problem and change management.

    • Ensure service performance expectations are met with service levels and quality.

    • Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.

    • Knowledgeable about the MQ Architecture.

    • Familiarity with Windows, Linux Operating system.

    • Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.

    • Has worked on multiple MQ Fix packs/Patching.

    • Has worked on a MQ Migration.

    • Thoroughly understands the following MQ topics,
    o MQ Installation and Configuration.
    o MQ Point to Point Setup.
    o MQ Server and Client Architecture.
    o MQ Secured Socket Layer (SSL) Certificate implementation.

    • Hands on experience on MQ migration and Upgrade.

    • Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.

    • Raising a Case/Problem Management Report (PMR) with IBM.

    • Has worked with MQ support on Level 3 issues.

    • Must have good trouble shooting and analytical skills.

    • Excellent communication skills (verbal and written).

    • High energy, results driven person with strong interpersonal skills.

    • Able to work under minimal supervision.

    Qualifications we seek in you
    Minimum Qualifications

    • Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

    Preferred Qualifications/ Skills

    • Capital Markets Domain knowledge is preferred.

    • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

    • Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.

    • Basic understanding of IT infrastructure and troubleshooting.

    • Technical and system expertise in relevant IT workstreams.

    • Strong analytical and problem-solving skills.

    • Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

    • Specialized knowledge in specific areas allowing them to tackle intricate problems.

    • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.

    • Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

    • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

    • Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.

    • Strong communication skills (written and verbal).

    • Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

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