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    Inside Sales Support - Calgary, Canada - Refrigerative Supply Limited

    Refrigerative Supply Limited
    Refrigerative Supply Limited Calgary, Canada

    Found in: Talent CA C2 - 6 days ago

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    Description

    Scope of the position

    Inside Sales Support is responsible for providing technical and administrative support to customers, branch Outside Sales and Counter Sales staff.

    Duties and Responsibilities

  • Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
  • *Provides technical support to both RSL staff and customers.
  • *Provide equipment selection and job quotes on refrigeration and/or HVAC equipment to assist the sales department in fulfilling customer requirements.
  • *Compare multiple supplier offerings to provide the best solution for the customer and RSL.
  • *Answers customer calls and provide information and solutions.
  • *Participate in staff and customer product training.
  • *Coordinate and schedule customer orders.
  • *Maintain records of sales, customer information and requests.
  • *Provide counter sales support when needed.
  • *Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • *Practices safe material handling techniques.
  • *Establish and maintain good working relationships with staff and customers.
  • *Participate in a call schedule for after-hours customer service.
  • *Perform other duties as assigned or as required.

    • Skills and Qualifications

  • *Possesses excellent customer service skills.
  • *Have extensive knowledge of supplier websites.
  • *Ability to do load calculations for HVAC-R systems.
  • *Must have or be able to obtain a valid Class 5 driver's license.
  • *Demonstrates an understanding of effective selling methods.
  • *Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
  • *Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software.
  • *Understands basic inventory, warehousing and stocking procedures.
  • *Must be able to handle multiple tasks.
  • *Works easily with others in a high paced work environment.
  • *Demonstrates effective communication skills (verbal, written, and listening).
  • *Be energetic and self-motivated.
  • *Maintain a business-like manner at all times.
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