Program Coordinator - Calgary, AB, Canada - Calgary, AB

Description

910 7 Ave SW, Calgary, AB T2P 3N8, Canada Req #297

About Us:

For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision : Unleashing the economic, social, and civic potential of clients.

Our Mission : Connecting newcomers to the right service at the right agency every time.

Our Values : we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

Position Overview:

The Program Coordinator plays a pivotal role in ensuring the efficient operation of the Client Services department. Reporting directly to the Director of Client Services, the Program Coordinator is responsible for managing critical documents, coordinating logistics, and supporting communication between various stakeholders. Their work directly impacts the success of the following client serving programs: Gateway Services, Calgary Language Assessment and Referral Centre (CLARC), and Client Care team.

Applicants must be legally authorized to work in Canada to be considered for this position.

This role offers a hybrid work arrangement, requiring a minimum of 3 days per week on-site.

Key Responsibilities

Program Funder Contract Management

• Track program funder contracts from initiation to account closure, ensuring timely delivery of all reports and deliverables.
• Coordinate and support the completion of written reports including template updates, final editing, and approval.
• Manage organization's funder portal accounts: oversee user accounts, notifications, and maintain up-to-date records.

Program Planning and Coordination:

• Assist with program development and planning in collaboration with Program Managers and Director.
• Coordinate logistics for program activities, including scheduling meetings, workshops, or events.
• Manage deadlines and timelines for program tasks and deliverables.

Communication and Administration:

• Manage program communication through the creation of presentations, reports, and other documents.
• Maintain program records and databases.
• Facilitate communication among program staff, participants, and stakeholders.
• Respond to inquiries related to the program and its activities.

Budgeting and Finance:

• Assist with program budgeting by tracking expenses and preparing financial reports.
• Collaborate with finance to process invoices and payments related to program activities.

Other Duties:

• Maintain a well-organized program documentation and filing system.
• Stay abreast of program policies and procedures updates. Provide administrative support to program leadership as required.
• Other duties as required.

Qualifications and skills:

Education:

• Undergraduate degree or Diploma in Business Administration, Human Services, or a related field.

Experience:

• Proficient in funder contract management.
• Skilled in coordinating, writing, and editing reports.
• Experience in program planning and coordination, meeting scheduling, and deadline management.
• Strong communication and administrative skills, with the ability to create presentations, reports, and documents, maintaining program records and databases, and facilitating effective communication among all stakeholders.
• Experience in budgeting and finance tasks, such as tracking program expenses, preparing financial reports, collaborating with finance teams on invoice processing and payments related to program activities.
• Proficient with project management tools and processes.
• Strong working knowledge of MS Office Suite (Word, Excel, PowerPoint, SharePoint).
• Experience with Salesforce or other CRM software is considered an asset.

Attributes and Core Competencies

• Exceptional organizational skills and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work under pressure, meet tight deadlines and adapt to rapidly changing scenarios.
• Skilled in problem-solving, facilitation, and creative thinking, adept at navigating complex challenges with innovative solutions.
• Proficient in project management, and analytical and critical thinking.
• Strong time management and negotiation skills.
• Proactive approach to work and ability to work independently.
• Cross-cultural awareness and sensitivity; prior experience working across a variety of cultural and language groups.

How to Apply:

To apply, please ensure your application documents include your full name in the title and submit them directly through our website. We kindly request that applications be submitted exclusively through our website and refrain from sending applications via email or phone.

Note : Internal applicants are requested to submit their applications through their Dayforce account.

We appreciate your interest in ISC and will reach out to shortlisted candidates as we move forward in the selection process. Your passion for supporting newcomers is valued, and we look forward to considering your application.

This posting will remain open until a suitable candidate is found.

Diversity and Inclusion

We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.

Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.

Note : We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut'ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.