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    Messaging & Collaboration Infrastructure Engineer - Mississauga, Canada - goeasy Ltd.

    goeasy Ltd.
    goeasy Ltd. Mississauga, Canada

    Found in: Talent CA C2 - 2 days ago

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    Description

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX . We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work . We're on the lookout for the best and brightest to join our team

    Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada's leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

    The Messaging & Collaboration Engineer serves as the subject matter expert and lead engineer for Office 365. Responsible for enhancing goeasy's corporate collaboration platform, you will be responsible for driving Office 365 capabilities through migration, focusing on email, Teams, OneDrive, and SharePoint. The position requires technical expertise, gathering user requirements, and managing end-user expectations. You will spend a portion of each day on security practices, vs. project management and other process-related activities while providing guidance on the platform to other members of the global infrastructure team.

    What will you be doing?

  • Act as the subject matter expert for Office 365, collaborating with cross-functional teams and overseeing day-to-day activities.
  • Manage integration of the Office suite within O365 (Email, Teams, SharePoint, AD, ADFS, OneDrive, etc.).
  • Roll-out governance and management of Microsoft Power Apps/Automate/BI Premium capabilities.
  • Lead identity capabilities across AD and Azure AD, focusing on long-term strategy and governance.
  • Manage Microsoft Teams voice and conferencing technologies, including direct routing and SBC.
  • Define end-to-end processes for recent and future acquisitions integration.
  • Partner with security for Privileged Identity Management and administrative best practices.
  • Implement systems integration with third-party applications (SSO, ADFS, AD Connect, etc.).
  • Plan and execute migrations, ensuring user adoption and best practice documentation and training.
  • Document system changes using change management best practices.
  • Maintain system security through proper configuration and access monitoring.
  • Develop and document Microsoft 365 migration strategies, including on-prem to cloud or tenant migrations.
  • Troubleshoot and resolve user access issues to cloud services.
  • Stay informed about platform changes to assist in user change management.
  • Monitor and communicate service performance to stakeholders.
  • Ensure service delivery aligns with defined SLAs and business requirements.
  • Establish a consistent process for incident and problem escalation and resolution.
  • Assist in creating policies for Office 365 service usage and support.
  • Collaborate with IT teams for effective issue resolution, including networking, security, and data center operations.
  • Enhance policies and compliance related to SSO and multifactor authentication.

    • What experience do you have?

  • 5+ years of deep technical infrastructure experience, recognized as a reliable SME.
  • 3+ years of Office 365 administration, including Exchange and SharePoint.
  • Experience in SharePoint, focusing on information architecture and workflow design.
  • 3+ years of securing environments, considering end-user requirements for solutions.
  • Understanding of 3rd party applications and their interaction with SharePoint.
  • Knowledgeable in the configuration, management, and customization of SharePoint 2013/2016.
  • Familiarity with authentication technologies, including Active Directory, SAML, etc.
  • Proficient in managing user authentication through OKTA, ADFS, and AAD.
  • Experience in managing secure environments with MFA, DLP, RM, and encryption.
  • Ability to create advanced PowerShell scripts for scheduling repeatable Office 365 actions.
  • Advanced knowledge of migrating data and services between Office 365 tenants.

    • We offer a Flexible Work Program that provides you the ability to work three days onsite per week , between our Mississauga and downtown Toronto office.

    Internal Applicants: please apply through the link and provide written endorsement from your current manager.

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