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    Technical Support Specialist - Calgary, AB, Canada - Forge Performance Group

    Forge Performance Group
    Forge Performance Group Calgary, AB, Canada

    1 week ago

    Default job background
    Description
    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. Blackline Safety.

    Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta.

    Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products.

    Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

    Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.

    Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.

    Blackline Safety is a publicly traded company (TSX:
    BLN)

    By 'Going the extra mile' you support your team to produce high-quality results to ensure our customers are safe.

    You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety's success in every detail of your day.


    Provide technical support to Blackline's customers and to internal teams for our cloud-based proprietary solution.


    • You will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
    • Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting
    • Investigate network and connectivity issues
    • Isolate potential hardware failures and software issues for our wirelessly connected safety products
    • Resolve all customer concerns via e-mail, phone, and chat to meet technical support service levels
    • Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution
    • Assist our internal teams by providing technical information about our products
    • Ensure the privacy of customer data through various validation and verification methods
    • You have a minimum of 2 years of experience in a technical support capacity
    • Experience with a case management system and technical escalation protocols
    • Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
    • Proven track record supporting multiple technologies on various platforms
    • A professional that is committed to supporting safety and understands the impact your role has in protecting our customers.

    Considered an Asset :

    Languages:
    As a global technical support team, 2nd and multiple language skills are highly desirable


    • English (Mandatory); One Bilingual French hire is needed
    • Spanish, French (Highly Desirable)
    • All other 2nd languages (Desirable)

    Full training will be provided and will take place Monday-Friday in 8-hour shifts during the hours of 6 a.m.

    – When training is complete, shifts will be scheduled during the evenings, weekends, or night shifts and will be adjusted as call volumes grow.

    Open to Remote for English/French Bilingual outside of Calgary, Alberta

    Blackline Safety is a technology leader driving innovation in the industrial workforce through IoT (Internet of Things).

    With connected safety devices and predictive analytics, Blackline enables companies to drive towards zero safety incidents and improved operational performance.

    Blackline provides wearable devices, personal and area gas monitoring, cloud-connected software and data analytics to meet demanding safety challenges and enhance overall productivity for organizations with coverage in more than 100 countries.

    Armed with cellular and satellite connectivity, Blackline provide a lifeline to tens of thousands of people, having reported over 185 billion data-points and initiated over five million emergency alerts.

    com and connect with us on Facebook, Twitter, LinkedIn and Instagram.
    Blackline Safety is powered by the diversity of our talented employees.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation.

    Come join our inclusive team and start collaborating with us on exciting projects
    #
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