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    Field Service Technician - Montreal, Canada - Brunel

    Brunel
    Brunel Montreal, Canada

    6 days ago

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    Description

    Field Service Technician

    Introduction

    We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

    Responsibilities

    • Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues/problems.
    • Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
    • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
    • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc.
    • Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
    • Promote company growth through identifying sales opportunities and recommending products/services to Customers.
    • Communicate promptly and efficiently with Customers providing informative status updates.
    • Be a positive ambassador for the company at Customer sites.
    • This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

    Requirements

    • High school diploma or GED with 2+ years of relevant experience required.
    • Valid driver's license is required.
    • Ability to work flexible hours and travel locally as required.
    • Strong technical, organizational, problem-solving, and troubleshooting skills.
    • Excellent verbal and written communication skills.
    • Experience with navigating a computer and exposure to Microsoft Office programs.
    • Comfortable working independently without supervision.
    • Flexibility to handle multiple, changing priorities.
    • Willingness to work in a hospital setting that may include visibility to emergency trauma.
    • Physical working requirements include Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling, and grasping.
    • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
    • Routinely lifting, lowering, and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
    • Walking and standing for extended periods of time.
    • Working in confined spaces and under variable temperatures

    What We Offer

    Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.

    About Us

    Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

    You can contact Cristiano Forezli for additional information at .

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