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    ServiceNow Implementation Specialist - Canada - SoftwareOne

    SoftwareOne
    SoftwareOne Canada

    1 week ago

    Default job background
    Description

    The ServiceNow Implementation Specialist provides product recommendations and configurations, technical expertise for integrations, develops and codes sound technical solutions, ensures proactive communication to clients and internal staff, and manages enhancement requirements for the ServiceNow platform.

    SoftwareOne helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow's business needs.

    Our company leaders spent 15+ years in APM + SAM consulting and we have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada.

    At SoftwareOne, you will find a collaborative, fast-paced environment where we pride ourselves on customer satisfaction and attention to detail (supported by our 4.Rather than just implement the software, SoftwareOne helps clients holistically build a ServiceNow practice. As a Senior Implementation Specialist, you'd be an instrumental part of this process.

    Design, configure, and deployment of ServiceNow modules leveraging industry best practices and standards.
    Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
    Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
    Contribute technical specifications and documents, architecture diagrams, system documentation, and manuals
    Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
    Assist teams with associated technical and process activities
    Maintain instance integrity & security based on ServiceNow best practices
    Contribute to the sizing and scoping of product line projects

    Bachelor's or Master's degree in an IT related discipline, OR minimum (5) years of equivalent/relevant job experience
    Minimum (3) years of experience with ServiceNow
    Demonstrated ability to work with stakeholders to define requirements and performance standards.
    Understanding of ITIL methodologies (ITIL Foundation Certification an asset).
    Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
    Understanding of the Identification and Reconciliation engine
    Fundamental knowledge of ServiceNow Common Service Data Model (CSDM)
    Experience with JavaScript, Angular, HTML/CSS & Jelly
    Willingness to travel (up to 15%) and be comfortable in changing office environments
    ServiceNow CIS, Certified Application Developer
    Fluency in French a strong benefit
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