-
Patient Experience Representative
1 week ago
The Bridge - Sports Therapy & Training Sherwood Park, Canada_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a part-time role that is a mix of administrative duties, therapist support and, most importantly, ...
-
Patient Experience Representative
2 weeks ago
The Bridge - Sports Therapy & Training Sherwood Park, Canada_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a full-time or part-time role that is a mix of administrative duties, therapist support and, most ...
-
Customer Experience Representative
4 days ago
Indigo Books & Music Sherwood Park, CanadaCompany Description · **5 AM AVAILABILITY REQUIRED** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospiri ...
-
Customer Experience Representative
2 days ago
BIS Safety Software Sherwood Park, CanadaDo you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you. · **_ BIS Safety Software_** is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding o ...
-
Customer Experience Representative
9 hours ago
BIS Safety Software Sherwood Park, CanadaDo you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you. · **_ BIS Safety Software_** is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding o ...
-
Patient Experience Representative
2 weeks ago
The Bridge - Sports Therapy & Training Edmonton, Canada_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a full-time or part-time role that is a mix of administrative duties, therapist support and, most ...
-
Customer Experience Representative
1 week ago
Indigo Books & Music Edmonton, CanadaCompany Description · **Location: Chapters Southpoint** · **Schedule: Part-Time** · **Shift: 6 AM Start Time** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting missi ...
-
Customer Experience Representative
2 weeks ago
Air Liquide Edmonton, Canada**How will you CONTRIBUTE and GROW?** · The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada's 3C's of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she ...
-
Customer Experience Representative
2 weeks ago
Indigo Books & Music Edmonton, CanadaCompany Description · Early Morning Operations · - 5 am start · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, In ...
-
Customer Experience Representative
3 weeks ago
NAIT (Northern Alberta Institute of Technology) Edmonton, CanadaThis position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. · **Key Responsibilities**: · Accurately transfer inventory from sales floor or warehouse as required ...
-
Customer Experience Representative
3 weeks ago
Air Liquide Edmonton, Canada**How will you CONTRIBUTE and GROW?**: · The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada's 3C's of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/sh ...
-
Customer Experience Representative
1 week ago
NAIT Edmonton, Canada**NOTE: This competition is limited to current salaried NAIT staff.**_ _ · **Key Responsibilities**: · - Process sales and web orders in an efficient manner, modelling accuracy · - Support the process of receiving, counting, tagging, and organizing inventory and customer orders · ...
-
Customer Experience Representative
2 weeks ago
NAIT Edmonton, CanadaThis position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. · Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are y ...
-
Customer Experience Representative
2 weeks ago
NAIT Edmonton, Canada**NOTE**: This position is limited to NAIT internal staff only. · NAIT offers training and development opportunities to support professional growth for our staff and a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, ...
-
Customer Experience Representative
2 weeks ago
Indigo Books & Music Edmonton, CanadaCompany Description · **Location: Chapters Westside** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospir ...
-
Customer Experience Representative
3 weeks ago
Air Liquide Edmonton, Canada**About Us** · A world leader in gases, technologies and services for Industry and Health. · Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its sta ...
-
Customer Experience Representative
3 weeks ago
NAIT Edmonton, Canada**NOTE: This position will commence on January 3, 2024. This is a temporary position ending on or before June 2025 with the possibility of extension.** · Are you an engaged, people individual who is looking to work with an energetic team? _shop AT NAIT_ is looking for a creative, ...
-
Customer Experience Representative
3 weeks ago
Indigo Books & Music Edmonton, CanadaCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores acro ...
-
Customer Experience Representative
2 weeks ago
NAIT Edmonton, Canada**NOTE**:This is a temporary position ending on or before February 2025, with the possibility of extension.** · Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? _shop AT NAIT_ is lo ...
-
Guest Experience Representative
2 days ago
Oxford Properties Edmonton, CanadaWhy join us? · Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. · At Oxford, our culture is truly one of a kind. Across business lines and around the wor ...
Customer Experience Representative - Sherwood Park, Canada - BIS Safety Software
Description
Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.
_BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry.We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.
The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.
What you bring to the table:
A minimum of 2 years experience delivering exceptional customer service
Enjoy working with people, helping to solve their problems
Possess excellent listening skills
Work well independently as well as being a great team player
Exhibit great leadership qualities, acting as a mentor to other team members
Display a positive and friendly demeanor when dealing with customers over the phone
Possess strong computing skills (you need a strong understanding of computer programs and how they work)
Handle complex inquiries independently
Thrive in a busy environment
Demonstrate advanced customer service skills
View inquiries as opportunities to exceed customer expectations
Consistently maintain a positive attitude
Have strong English written and oral communication skills
Proficiency in Microsoft Word and Excel
Here's what you'll be doing:
Providing outstanding technical support for customers
Responding to telephone and email inquiries from individuals utilizing our online software
Following up on customer requests to ensure complete handling of the caller's inquiry
Creating cases for new features and solutions for our development team to implement
Testing cases released by the development team to ensure proper functioning
Making suggestions for ways of improving workflows and processes
Recording and forwarding customer feedback to the appropriate areas
Educating and providing training to customers on using various aspects of the software
Tracking frequent call types for discussion during weekly meetings
Participating in daily team meetings
Bonus points if you have (these are assets, but not required):
Experience as a team lead or supervisor in a previous role
Experience in providing technical support for software providers
Spanish or French language skills
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.
_Job IDWhy join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don't use titles as they don't reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don't need titles
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.
Visit our Careers Page to learn more.
We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.
Job Type:
Full-time
Pay:
$18.00-$24.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Schedule:
8 hour shift
Evening shift
Weekends as needed