- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 1 to less than 7 months
- Hospitality industry
- Hotel, motel, resort
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Internet
- Opera
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- As per collective agreement
- Wellness program
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guest services agent - Toronto, Canada - LE GERMAIN HOTEL TORONTO MERCER
